Patient Scheduling Coordinator

Job Description Contact Center Representative About OrthoArizona : At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community.

Founded in 1994, OrthoArizona has become the premier orthopedic group across the valley. Since that time, we have grown to have over two dozen locations and over 75 orthopedic specialists.

Our multi-specialty orthopedic clinics have additional convenient services such as Pain Management, Physical & Hand Therapy, Athletic Performance, X-ray, and MRI, InstantOrtho a Walk in Clinic for Urgent Orthopedic Conditions and more! We are looking for employees who want to work for a fast-growing organization with a strong reputation for providing comprehensive high quality musculoskeletal care.

We need professionals who share our vision and the commitment to see it through. As a Contact Center Representative with OrthoArizona, you will get to :

• Answer phone in prompt, courteous and helpful manner, screen, and route calls as needed, create phone note in the patient electronic medical record, and / or providing information to patients.
• Schedule appointments correctly and accurately pursuant to provider scheduling protocols.
• Notify patient of appropriate / required arrival time for appointment (based on type of appointment) and of required items to bring to appointment (insurance cards, photo ID, etc.).
• Ensure proper authorization and / or valid referral documentation has been received and review scheduled appointments to include appointment date, time, location, and provider.
• Register patients and confirm patient demographics.
• Interact with patients, family members, visitors, and members of the health care team; direct patient questions and / or complaints to appropriate department;

keep patients informed.

• Schedule patients for all office visits or in office procedures.
• All other duties as assigned.

Qualifications :

• Excellent customer / patient service.
• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Understand / Perform training on practice management software.
• Continue to expand knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.
• High School diploma or GED.

Preferred Qualifications :

• Prefer one-year medical office experience.
• Bilingual is a plus.
• Basic phone handling skills.
• Contact Center experience.
• Basic knowledge of insurance plans and the specialty referral process.

Full Time Benefits :

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical - including a plan with 100% employer coverage- a $585 monthly value.
• Health Savings account company contributions.
• Dental & Vision insurance.
• Company paid life insurance policy the option to purchase additional benefits to protect you from what life throws at you.
• 401(k) with a company contribution profit sharing!
• Pet insurance.
• ID Theft protection & Legal assistance.
30+ days ago