POSITION SUMMARY :
This position is responsible for triaging all incoming patient concerns as defined within department protocols and guidelines.
This is role is in a call center environment and is a non-patient facing role.
ESSENTIAL JOB DUTIES :
- Follows Triage Protocols, policies, and procedures to include answering and routing phone notes.
- Processes and completes all daily items / tasks. (phone notes, voicemails, emails, flags, refills, ect.)
- Sort and process all documents assigned to triage department.
- Review all Rx renewals daily for any unmatched patients.
- Creates and routes all cardiac and dental clearance request as appropriate.
- Other duties as assigned per the need of the organization and within scope of position.
Position Requirements
KNOWLEDGE, SKILLS AND ABILITIES :
- Must have critical thinking skills and be able to provide information and recommendations based on common knowledge.
- Knowledge of Microsoft Office products.
- Knowledge of HIPAA regulations.
- Knowledge of business office procedures.
- Ability to maintain confidentiality and professionalism at all times.
- Ability to multi-task.
- Ability to work in a fast paced-environment and work well under pressure.
- Ability to work effectively with others.
- Skill in keyboard typing and use of multi-line telephone system.
EDUCATION AND / OR EXPERIENCE :
- Minimum of one (1) year cardiac experience in a medical office or health care field preferred.
- Minimum of 1 year of centralized triage medical office or healthcare setting strongly preferred.
- Completion of an accredited Medical Assisting Program or equivalent.
- Excellent customer service skills.
- Medical terminology required.
- Detail oriented.
- Familiarity with cardiac medications and procedures preferred.
- Excellent verbal and written communication skills.
PHYSICAL DEMANDS / WORK ENVIRONMENT :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the following physical / work environment functions apply :
- Sit for an extended period of time, stand, walk, talk or hear
- Type, utilizing a computer keyboard and mouse
- May lift up to 25 lbs
- Utilize a multiline telephone system
- May need to assist patients by assessing the situation and providing or seeking in office or outside assistance while exercising appropriate body mechanics.
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