Software Engineer

SHAZAM recognizes that community financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service - a level unmatched in the industry.

And here's the best part - we're a national company that offers a small-company feel, a cultural balance that's hard to come by but very real at SHAZAM. Your growth and development are top priorities and you'll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you'll be an essential part of our mission as we work together strengthening community financial institutions.

The right candidate will join our Johnston office on a hybrid schedule.

What we're looking for :

SHAZAM is seeking a Software Engineer with a passion for troubleshooting and solving complex production-level issues. This role is critical to ensuring millions of cardholders can seamlessly manage and move their money. The ideal candidate will bring strong technical skills, a customer-first mindset, and a collaborative spirit to our team.

What you'll do :

• Troubleshoot a wide range of production-level issues reported internally or by financial institutions, issuers, acquirers, or processors.
• Deliver timely and effective solutions within established SLAs, ensuring exceptional service for SHAZAM network participants.
• Collaborate with cross-functional teams to identify root causes and implement long-term fixes.
• Document issue resolutions and contribute to knowledge base articles to support continuous improvement.

What you need :

What'll make you stand out :

What's in it for you :

Health, dental, and vision insurance

Actual compensation is based on various factors, such as geographic location, experience, education, and / or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Visa Sponsorship : This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.