Customer Operations Analyst

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Customer Operations Analyst who is a collaborative, data-driven problem-solver.Key ResponsibilitiesLead the analysis and development of KPIs to track Customer Success and team performanceDesign executive-level business reports on retention, customer health, and churn reasonsCollaborate cross-functionally to improve processes and enhance efficiency and client satisfactionRequired Qualifications2+ years of experience in a business analytical role, preferably in Business Operations or Sales OperationsExperience with Customer Success Retention reporting and common KPIs1+ years of Salesforce experience is requiredSuperb Excel skills and highly analytical capabilitiesKnowledge of tools like Totango, SFDC CPQ, and PowerBI is a plus

7 days ago
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