Director of Operations - Midwest

Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, has an exciting opportunity for a talented Director of Operations to help drive growth in its business in the Midwest.

With over $4 billion in assets under management managed on behalf of a global institutional investor base, Prime Group ( is one of the fastest growing private equity real estate firms in the country.

The firm recently completed the fundraising of its third flagship fund, Prime Storage Fund III which, at $2.5 billion, is the largest self storage dedicated fund ever raised.

Headquartered in Saratoga Springs, NY, with a regional office in Jupiter, FL, the firm has more than 650 employees, including investment professionals, property managers, an investor reporting team, construction and marketing personnel and deal-sourcing professionals.

Prime Group is a transaction-intensive company that is rapidly acquiring and consolidating self storage assets throughout the U.

S. and Canada. With a presence in 28 states, one U.S. territory and 2 Canadian provinces, Prime Group manages all assets that it owns under the Prime Storage brand.

Prime Group’s success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders.

Prime Group’s team members are customer and client focused customer service is a core tenet of the firm. Prime Group especially values :

• Self-motivated entrepreneurs who are passionate about what they do
• Diligent professionals who take exceptional personal pride in their performance
• Those who are eager to make a positive difference in the lives of Prime’s customers

Position Overview

The Director of Operations will play a crucial role in driving growth by managing and overseeing regional District Managers, ensuring effective communication between field operation teams and home office departments, and optimizing controllable expenses for maximum operating income.

The position involves collaborating with executive leadership on budgeting, developing innovative approaches to enhance revenue growth, and fostering a culture of employee engagement and service excellence.

Essential Responsibilities

• Manage regional District Managers while providing support, professional coaching, and effective feedback to increase management performance
• Ensure effective communication between field operation teams and home office departments
• Manage controllable expenses to provide the highest operating income for storage facilities across the United States and Canada
• Manage payroll budgets across field locations spanning multiple countries
• Work directly with COO and EVP of Operations to prepare and create property budgets, capital budgets, operational reviews, expense reports, and other related reports necessary to manage and improve performance
• Develop new and innovative approaches to renting space, expand customer reach, convey value and brand awareness in ways that drive significantly stronger rental activity, revenue growth and value
• Partner with District Managers on field hiring initiatives including but not limited to associate retention programs, training, and staffing trends
• Work closely with Training department to create rollout plans and training material for new company programs and initiatives
• Drive a culture of employee engagement, sales and service excellence across field facilities
• Makes property visits as required to ensure company policy, procedure, and performance expectations are being met
• Collaborate with marketing team to develop future marketing plans for each area and follows up on implementation to achieve the overall marketing goals for the company
• Stay current on the market and the competitive landscape to identify opportunities for growth and expansion

Qualifications

• Minimum of 8 years of experience in operations management within a retail setting or related field is required; self storage experience preferred
• Bachelor’s degree in Business, Management, or similar field; MBA / Master’s is a plus
• Demonstrated experience leading and inspiring a team
• Experience in developing budgets and business plans
• Excellent organizational, communication, and leadership skills, backed by previous professional success
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
• Excellent analytical, decision-making, and problem-solving skills

Compensation

• Competitive rate of pay and a generous benefits program
• Participation in company’s performance-based incentive program(s)
• Medical, dental, vision, life, short-term disability, and long-term disability insurance program
• Paid vacation time; paid sick time; paid holidays

Equal Opportunity Employer Statement

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.