Primary Responsibilities
Sales and Service Excellence : Foster a culture that builds trust, brand loyalty and exceptional client service delivery.
Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and / or services solutions.
Maintains awareness of planned advertisements and promotions. Provides exceptional customer service by educating customers about Office Depot products and services.
Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
Able to evaluate the customer’s needs to determine the total solution.
Leadership and Team Development : Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
Facilitate training sessions on the business model and the holistic service offering for clients / customers. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies. Other responsibilities as deemed necessary
Operational Efficiency : Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies. As a leader in the store, ensure regular loss prevention compliance.
Assist the General Manager in providing guidance and effective coaching to associates for improved performance. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
External Key Carrier Responsibilities : Maintain the safety and security of the building and associates during the absence of other managers.
In partnership with all associates, ensure regular loss prevention compliance. Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
Fulfill responsibilities associated with External Key Carrier designation
Education and Experience :
- High School diploma or equivalent education preferred
- Business, Retail Management, or another related field preferred.
- Minimum 1-3 years of experience in related field
- Retail, sales, customer facing, and / or supervisory experience preferred
- Must be knowledgeable in the Technology and Print area
- Must be able to effectively lead, coach and manage others in a professional environment
- Demonstrates leadership capabilities, with the ability to work independently, as well as with others
- Must possess strong selling skills
- Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
- Must be adaptable to a changing environment
- Must be able to coach and train others in a professional environment
- Possess excellent verbal and written communication skills
- Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
- Must possess ability to process information / merchandise through POS register system
- Must have open availability
- Coaches / Motivates, Conflict Management, Problem Solving, Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration / Team Spirit, Accountability, Time Management
Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.
Other duties may be assigned.
Pay, Benefits & Work Schedule : You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics;
paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
Retail FT Store Supervisor - Meal Break KC
Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. Perform opening and closing responsibilities, including activation and ...
Retail Front End Supervisor - Full-Time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. If you want to grow your retail career with a caring and inclusive organization, come joi...
Retail Stocking Team Supervisor - Full-Time
As a Retail Stocking Team Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management while being the main leader and director of the Back of House area. Full-Time Retail Stocking Team Supervisor. Coordinate meal and break periods and monitors schedule ...
Assistant Store Manager
The Assistant Store Manager assists the Store Manager in supervising the stores volunteer staff and overall operations. They work with the Store Manager to determine and delegate tasks to store employees and implement agency initiatives from upper management. They also collaborate with the Store Man...
Part Time Retail Supervisor
Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. You don’t need a background in education, but a ...
Area Supervisor
GENERAL PURPOSE:The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the S...
Retail Seasonal Sales Associate-TINLEY PARK PLAZA
We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and expe Sales Associate, Seasonal Sales Associate, Retail, Seasonal, Customer Experience, Associate. ...
Retail Cosmetics Sales Associate - Estee Lauder, Apache - Part Time
Bring Your Amazing Self to Work.We know that each person here is unique.So we respect and invest in each individual to create growth, pride, and satisfaction.If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit fr...
Willowbrook-Seasonal Store Associate Part Time
To assist in developing sales, maintaining productivity levels and providing superior customer service, while ensuring the safety and cleanliness of the store. Develop knowledge of store products to better serve the customer. Perform all duties as assigned by Store Management. ...
Automotive Service and Retail Store Manager - Joliet, IL
Other duties as assigned by retail store manager. The Store Manager is a positive, energetic, ambitious team player that provides 100% customer satisfaction. Pick up tires/parts from stores and vendors if needed. Assists manager with coaching and directing employees. ...