Business Systems Analyst I

Posting Number : PG193395EP

PG193395EP

Internal Recruitment :

Working Title :

Business Systems Analyst I

Anticipated Hiring Range :

$60,000-$65,000

Work Schedule :

Monday through Friday, 8 am to 5 pm (this position may be eligible for a flexible work arrangement including hybrid remote work).

Job Location : Raleigh, NC

Raleigh, NC

Department : Procurement Services

Procurement Services

About the Department :

Procurement & Business Services (P&BS) is the umbrella organization of three departments : Materials Support, Procurement Services and WolfCopy.

Each department provides central office support services to the campus community.

Materials Support manages the disposition of university surplus property; provides leased warehouse storage space to campus departments;

manages the ordering, delivery, deployment and retail billing for compressed gas cylinders; and manages Central Receiving operations.

Procurement Services, by delegated authority from the State of North Carolina, Division of Purchase and Contract, is responsible for the procurement of all goods and services not exceeding $500,000.

The administrative function of the department is to ensure the use of proper and legal methods of procurement and to service the university by sourcing goods and services, managing supplier information, and processing payments in accordance with NC State University, UNC System and State of North Carolina statutes, regulations, policies and guidelines.

The WolfCopy program provides comprehensive managed print / copy / scan services and systems deploying and maintaining a network of secure multi-functional copiers, multi-functional printers and wide format printers (plotters) for use by campus business offices and students.

Essential Job Duties :

The Business System Analyst serves as the point of contact for addressing end user questions and support requests. This position’s focus will be on enhancing University business practices through automation and robust reporting systems, striving for continuous improvement.

In this role, you will get the opportunity to apply your strong attention to detail in order to identify and report system quality issues, taking action to escalate when necessary.

Additionally, you will provide data analysis, perform data manipulation and database cleansing. You’ll serve as the problem solver by researching and documenting technical solutions to complex challenges that meet departmental business needs.

You will also be instrumental in documenting functional test cases and onboarding eCommerce vendors, ensuring smooth operations and compliance with reporting requirements.

Additional key responsibilities include but are not limited to :

Subject Matter Expertise and Documentation :

• Serve as the subject matter expert for Materials Support and WolfCopy business systems.
• Develop, document, and maintain functional test cases, plans, and project specifications.
• Update and maintain Standard Operating Procedures and Manuals.

Data Management and Analysis :

• Monitor job failures, troubleshoot, analyze, and resolve problems within multiple relational database environments.
• Organize and ensure data integrity of reports, cross-referencing with internal databases and other sources.
• Design solutions to enhance internal data validation reports.
• Evaluate and modify system queries, perform data manipulation, and develop reports.

Technical Support and Solution Development :

• Troubleshoot, analyze, and resolve system and user problems. Escalate complex technical problems as necessary.
• Consult with IT Systems Support technicians and departments to resolve technical issues.
• Analyze and interpret supplier data reports, identify issues, and develop solutions.

Client Relationship and Communication :

• Provide best practices, policies, and instructions to assist campus users.
• Proactively establish positive client relationships, focusing on problem resolution.

Other Responsibilities :

Provide program support to meet organizational needs and deadlines.

Other Duties as assigned

Minimum Education and Experience :

Graduation from a four year college or university with a related degree to the area of assignment; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institution.

Other Required Qualifications :

• Proven work experience in a business systems analyst role.
• Experience in developing test scenarios to ensure quality production support.
• Basic knowledge of PeopleSoft Financials.
• Advanced MS Excel Skills, i.e. manipulate data and do analysis

Preferred Qualifications :

• 2-5 years experience in a business systems analyst role.
• Ability to troubleshoot, analyze and resolve problems within a relational database environment such as MS Access.
• Customer Support Experience
• Help desk experience using ServiceNow or other call tracking software.
• Strong analytical, problem solving and critical thinking skills.
• Ability to communicate clearly and accurately, with a sense of urgency as needed.
• Displays initiative, works well independently and as a part of a team.
• Proven ability to work on multiple projects simultaneously.
• Experience with a deadline driven work environment.
• Strong prioritization, organization and detail skills.
• Proficient in computer software including, Windows 10 / 11 OS Google Workspace and Microsoft Office.
• Excellent verbal and written communication skills. Working knowledge of the University financial organization.

Required License(s) or Certification(s) :

n / a

Valid NC Driver's License required :

Commercial Driver's License required :

Job Open Date : 05 / 16 / 2024

05 / 16 / 2024

Anticipated Close Date :

Open Until Filled

Special Instructions to Applicants :

Please submit a resume, cover letter, and contact information for three (3) professional references to include previous supervisors or managers.

Position Number : 00061694

00061694

Position Type : EHRA Non-Faculty

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 40 hours / week) :

Appointment : 12 Month Recurring

12 Month Recurring

Mandatory Designation - Adverse Weather :

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events :

Non Mandatory - Emergency Event

Department ID :

493401 - Procurement Services

AA / EEO :

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.