Mgr, Business Ops Analytics

Job Summary

This role manages healthcare data reporting, querying, and analysis for the Data Management department with direct responsibility for contact center and operations performance analysis.

Oversees a team of Business Intelligence Analysts and Developers tasked with providing TriWest leadership with insights from contractual, operational, and performance data.

Monitors performance on key performance indicators and identifies opportunities to improve. Evaluates performance trends and develops analysis with recommendations to optimize outcomes to better complement the Government healthcare system and help TriWest meet goals related to KPIs and quality metrics.

Supports strategic initiatives related to healthcare cost management performance objectives and contractual reporting. Drives the organization towards data-driven decision making.

Education & Experience

Required :

• Bachelor's degree in Business Administration, Healthcare, Statistics, Information Management, CIS or related field or equivalent experience
• 5+ years of data analysis and reporting experience to include developing key performance indicators and providing analysis and trending
• 3+ years of experience leading and managing reporting and analytics teams
• Advanced knowledge of Business Intelligence tools (e.g. PowerBI, Tableau, SSRS)
• Excellent verbal and written communication skills and an ability to synthesize and present results in a clear and concise manner
• Demonstrated proficiency in the use of computer systems, spreadsheet applications, and data analysis software such as SQL query language, MS Excel and MS Access

Preferred :

• Familiar with coding methods and guidelines (CPT, ICD, HCPCS, POS, DRG, Revenue)
• 3+ years of working with call center performance data
• 1 year of experience with advanced analytics tools (e.g. Python, R)
• Masters degree in Business Administration, Statistics, Public Health or other applicable discipline
• Experience with VA healthcare, military health services system, and private Managed Care programs

Key Responsibilities

• Act as an internal consultant to work across key stakeholders to gather data, perform analysis, and provide recommendations and insights to business leaders
• Contact center operations and metrics
• Execute business reporting functions, metric creation and reports that demonstrably drive operational actions and highlight wins / opportunities
• Interpret claim data using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining
• Drive improvements in cost efficiency, quality, and effectiveness of TriWest operations by performing data analysis to deliver actionable insights that are backed by empirical evidence
• Develop optimization analysis to determine how well TriWest's network meets the needs of the Government based on authorization / claims patterns, discounts achieved and access to care requirements
• Collect, compile, and analyze healthcare cost and discount trends, and identify opportunities for improving / maintaining discounts based on utilization patterns
• Collaborate with others in Data Management and IT to enhance the data warehouse to include translating technical and functional requirements into meaningful information and improve healthcare reporting capability
• Train department staff on healthcare data querying, terminology, integrity, standards, and procedures
• Coach and mentor staff toward operational excellence and skill development
• Work with management to understand and interpret the impact of decisions made by retrieving and analyzing claims costs, authorizations and / or other relevant data.

Work closely with various groups in the assembling of data, development and application of quantitative analysis and mathematical models for internal and regulatory reporting requirements

• Support Government reporting requirements, management and the medical management system by managing automated reports
• Develop methods for consistency and validity and review the accuracy of data and reports. Determine the best approach for presenting data in an efficient and beneficial manner
• Preparation of annual performance evaluations and development plans for assigned staff
• Perform other duties as assigned
• Regular and reliable attendance is required

Competencies

Communication / People Skills : Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles;

Listen critically; Collaborate.

Computer Literacy : Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility : Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative : Critical thinkers with ability to focus on things which matter most to achieving outcomes;

Commitment to task to produce outcomes without direction and to find necessary resources.

Information Management : Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Leadership : Successfully manage different styles of employees; Provide clear direction and effective coaching.

Multi-Tasking / Time Management : Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills : Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Problem Solving / Analysis : Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Team-Building / Team Player : Influence the actions and opinions of others in a positive direction and build group commitment.

• Technical Skills : Strong knowledge of Microsoft Excel and Access; Preferred strong knowledge of Crystal Reports, SQL Reporting Services, and other query software;
• Knowledge of relational databases; Working knowledge of medical management systems; Working knowledge of referral and authorization systems;

Working knowledge of healthcare; Working knowledge of medical coding, HIPAA regulations, claims processing, and healthcare reimbursement systems.