Search jobs > Columbus, OH > Senior customer support

Know-Your-Customer - Business Support - Senior Associate

JPMorgan Chase & Co.
Columbus, OH, United States
Full-time

AML / KYC Controls team provides oversight and guidance so that the business delivers Anti-Money Laundering (AML) and Know-Your-Customer (KYC) strategies to assure our product and our customer base are fully compliant with Bank Secrecy Act (BSA), PATRIOT Act and FINRA requirements.

AML / KYC Controls works closely with various groups within CCB, such as AML / KYC Ops, Business Development and Relationship Management, and Operational teams to deliver ongoing requirements for capturing, reporting and monitoring compliance with regulatory standards.

Team is responsible for Anti Money Laundering (AML) strategic initiatives / projects to meet regulatory obligations. This will include conducting research, analysis and providing qualitative / quantitative insights to lead and direct the projects and initiatives to meet our AML / KYC Standards.

The role requires alignment with the Global KYC Standards and Appendices and will require coordination with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations and the Business.

Team members are responsible to be knowledgeable of AML / KYC policies and standards to ensure projects and initiatives are within compliance and mitigate the AML / KYC risks to an acceptable level.

Job Responsibilities :

  • May lead and / or manage, as well as actively contributing to, best-in-class AML / KYC programs / projects / initiatives, from end to end including design, develop, implement, review and reporting, addressing AML / KYC risks and controls, and communicating to Senior / Executive AML Management.
  • Identify problems or needs, and develops solutions or systems with some precedent. Ensures quality and timeliness of project results.

May facilitate proper recommendation & escalation to senior management.

Prepare management reports and presentations for assigned projects, may also present project decks to senior management.

May contribute / provide support to larger projects.

  • Coordinate with Risk Officer, Compliance Officers, their teams and LOB General or Regulatory Counsel on cross-LOB issues.
  • Assist with development and / or evaluation of Business and Functional Requirements related to execution of AML projects, User Acceptance Testing, Policies, Procedures, Quality Controls and post implementation validation Prepare Exam / Audit / Compliance readiness and coordination and ensure all processes are well documented, procedures are in compliance with the firm policies and KYC Standards.
  • Maintain the AML / KYC risk management and control framework to ensure consistent application of best practices and control standards across CCB.
  • Decisions are both tactical and strategic in nature. Day to day decisions made without supervision or review.
  • Significant impact on the function, department and organization.
  • Be able to deliver good decision making and problem solving skills with emphasis on detail and follow-up.
  • Make decisions that have cross sub LOB impact
  • Primary responsibilities will be related to FinCEN / Beneficial Ownership collection, verification, and reporting.

Required qualifications, skills and capabilities :

  • Bachelor’s degreepreferred or equivalent experience required
  • Minimum 5+ years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or AML / KYC;

or equivalent subject matter expertise in a relevant business related function / operation

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) required and data analytics preferred using Excel, Access

Preferred qualifications, capabilities, and skills :

  • Business knowledge - ability to understand the business / knowledge of regulation surrounding business
  • Communication / presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
  • Networking strong interpersonal skills; strong collaboration and relationship building skills
  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
  • Decision Making / Judgement - moderate level of independent decision making using sound judgement
  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  • Understanding root cause / identifying control breaks.
  • Developing timely and sustainable solutions
  • Analyze metrics for emerging risk
  • Implementation and Change Management skills
  • 30+ days ago
Related jobs
JPMorgan Chase & Co.
Columbus, Ohio

AML/KYC Controls team provides oversight and guidance so that the business delivers Anti-Money Laundering (AML) and Know-Your-Customer (KYC) strategies to assure our product and our customer base are fully compliant with Bank Secrecy Act (BSA), PATRIOT Act and FINRA requirements. Business knowledge ...

Promoted
Cass Information Systems
Columbus, Ohio

Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions. You will be required to create an account and provide your resume, contact information and other pertinent employment information. Cass is uniquely supported by Cass Commercial Bank. ...

Promoted
JPMorgan Chase Bank, N.A.
Westerville, Ohio

As a Business Analyst - Planning & Analysis Senior Associate within our dynamic team, you will play a pivotal role in collaborating with Firmwide Planning & Analysis, Capital, Controller, and other teams across the firm. Developing the future state vision for the product, tracking against initiative...

JPMorgan Chase Bank, N.A.
Columbus, Ohio

Job responsibilities * Partner with various stakeholder groups to drive changes to current business processes * Analyzing, evaluating and challenging both the current and future state business processes and application architecture to identify areas of opportunity for improvement...

KPMG-UnitedStates
Columbus, Ohio

Senior Associate, Business Tax Services. KPMG is currently seeking a Senior Associate to join our Business Tax Services practice. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family...

JPMorgan Chase Bank, N.A.
Columbus, Ohio

You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. As a Risk Management - Business Manager - Associate in Risk Management and Compliance, y...

Deloitte
Columbus, Ohio

If you are someone who thrives in navigating the growing legal transformation through a technology lens and partnering with passionate professionals to help companies achieve their objectives; then we would like to get to know you. As a Legal Technology Senior, you will contribute to the growth and ...

JPMorgan Chase Bank, N.A.
Columbus, Ohio

Come join us in reshaping the future! As an Applied AI ML Senior Associate, in our Business Modeling organization, you will work on developing cutting-edge models and techniques in the Marketing, Finance, and Operations domains. Job Responsibilities * Apply critical thinking skills an...

Newport Associates
Columbus, Ohio
Remote

We're on the lookout for an outgoing individual to join our team as a Customer Support Representative! If you're passionate about travel and thrive on assisting others with planning, this remote opportunity is tailor-made for you. As a Customer Support Representative, you'll play a crucial role in c...

CCH Incorporated
Hilliard, Ohio
Remote

Senior Sales Business Retention Associate. Senior Sales Business Retention Associate. Handles account management activity for Tax & Accounting SaaS content customers to effectively promote and facilitate a positive renewal environment for the customer. Contributes to new product development that mee...