IT Business Services Specialist (Westlake)
Job Spec / Qualifications :
- Minimum of 2 years macOS & iOS support experience in a corporate environment.
- Minimum of 5 years Windows 10 / 11 support experience in a corporate environment.
- Strong basic and advanced troubleshooting skills.
- Experience with Office 365 administration (Intune, Entra ID (formerly Azure AD), SharePoint, Exchange, etc.). AT LEAST HAVE WORKED WITH IT AND KNOW THE BASICS.
- Experience with Active Directory or similar tools like ADManager.
- Creative thinking (thinking outside the box ) and resourcefulness.
- Effective communication skills, both verbal and written.
- Strong documentation abilities.
- Experience with the full Office 365 suite.
- Prior experience with Zoom and Microsoft Teams conferencing.
- Experience with common ticketing systems, like Jira or ServiceNow, with SLAs and KPIs tied to them.
- Local to the Westlake , with the ability to travel at short notice when required.
- Able to prioritize based on impact and urgency.
Desirable
- Experience with asset management tools and processes.
- Experience with directly supporting executives (Senior VP levels and higher).
- Wi-Fi and LAN troubleshooting.
- Experience with ISO audit preparation and remediation.
- Experience collaborating with different departments.
- Experience working with 3rd party vendors for support.
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