Title : Helpdesk / Desktop Support Technician
Visa : USC and GC
Duration : Direct Hire
Location : Onsite - In Austin ( Need local)
Interview : 2 Videos
Need updated LinkedIn with pic
This one needs a little more senior person (3-4 years)
Think hungry to learn, add skills & experience, and be with a great company long term.
Client : Switch
Shift :
Normal day shift hours with some flexibility.
Rotating on call once every 5-7 weeks.
Requirements for this position :
Current A+ certification
2 years of IT support experience.
Experience with Windows OS support. Hardware break fix : laptops, desktops, monitors, network cabling, printers, etc.
Experience with ticketing system software. They use Jira and have a home grown application as well.
Providing helpdesk / remote support and onsite desktop support for a Windows environment. Entering and closing out trouble tickets in the ticketing system.
Providing great customer service, follow up, reporting, and documentation.
5208 Windsor Ln, Copper Canyon, Texas, 75077
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Title: Helpdesk/ Desktop Support Technician. Providing helpdesk / remote support and onsite desktop support for a Windows environment. Experience with Windows OS support. Hardware break fix: laptops, desktops, monitors, network cabling, printers, etc. ...
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