Guest Services Representative

Under the supervision of the Lead and Coordinator, Guest Services Representatives perform all ticket transactions, as well as help visitors with directions and information about Orlando Science Center and surrounding areas.

Additionally, Guest Services Representatives actively sell and maintain all Orlando Science Center memberships.

Essential Functions

• Sells General Admission tickets, special event tickets, and memberships.
• Greets all guests with a friendly and professional attitude.
• Keeps the Lead and Coordinator informed of any problems encountered during shift.
• Always maintains a positive professional attitude and appearance when dealing with the public and co-workers.
• Arrives on time and ready to work for all scheduled shifts.
• Maintains patient and consistent relationships with guests.
• Follows all departmental and overall OSC protocol.
• Works in the garage booth, frontline sales, and phone, handling cash, giving directions, displaying proper etiquette, and displaying awareness of all building activities.
• Works at the entrance of Kids Town ensuring all guests entering the space are adhering to the rules of the exhibit.
• Accepts all responsibilities associated with cash handling and accuracy.
• Ensures accuracy in recording zip codes, discount codes and all other data.
• Enrolls and renews all OSC members with a smile, explains their benefits, and provides up-to-date information.
• Possesses the ability to change with the changing needs of the department.
• Maintains a professional attitude and focus on OSC business while on duty.
• Performs other related duties as assigned.

Minimum Qualifications

• Education : High School graduate or enrolled student.
• Experience & Certifications : N / A

Preferred Qualifications

• Experience working with the general public preferred.
• Experience working in a team setting preferred.

Supervisory Responsibility

N / A

Physical Demands

• Ability to remain in a stationary position.
• Moves throughout the museum.
• Ascends / descends stairs throughout the museum.
• Observes and reacts to the needs of guests, staff, volunteers, and community partners.
• Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone.
• Operates a computer and / or office equipment efficiently and accurately.
• Manipulates and moves components weighing up to 25 pounds, including those that may be low to the ground or above eye level.
• Occasionally works in outdoor environments.
• Frequently works in indoor environments.
• Coping with demands and stresses associated with job and work environment.
• Kneeling and Crouching (frequently)
• Weight Levels - Lift, Push, Pull
• Up to 50 pounds

Expected Hours of Work & Travel

This position is part time. Hours can vary based on the needs of the organization.

Telecommuting

This position is required to be onsite 100% of the time.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.