Customer Service Logistics Specialist

Our client is looking for a Customer Service Logistics Specialist in Baltimore, MD. This is a direct-hire opportunity.

Responsibilities :

• Directly responsible for the coordination of logistics services to specific customers contracts.
• Supports customer needs and responds back to clients keeping them up-to-date with the progress of goods requirements with the paramount objective being profitability, sales growth, and organizational efficiency.
• Is in control of the logistics processes from start to finish; including but not limited to import, storage, forwarding, port and customs formalities
• Guides the customers through complex logistics processes via road, rail, water, and air coordinating the transportation of freight between intermediate destinations usually cargo terminals, port facilities or railway yards
• Supports all services offered and aggressively pursues ALL opportunities such as new customers, new services, and related market offerings in coordination with the Office Manager / Service Delivery Manager
• Responsible for proper contract execution
• A successful candidate must demonstrate the skills, ability and willingness to develop the potential to grow into positions of greater responsibility
• Organizes payments or processes transactions on behalf of the client, such as freight charges, demurrage / detention charges, duties, other.

Qualifications :

• Ability to conduct business discussions in English. Foreign language skills are a plus.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Good knowledge of Office systems like Excel, MS Word, and SAP or compatible ERP systems is a plus.
• Excellent communication skills.
• Strong interpersonal skills.
• Ability to work in a fast-paced, multitasking environment.
• Ability to work independently, a self-starter .
• Stress resistant, able to work under pressure.
• Minimum 2 years of experience in Customer Service functions.
• Preferred but not required :
• Background in logistics including forwarding, customs formalities, FTZ, warehousing, shipping, and stevedoring.
• Familiarity with the commodity industry.

If you have the above experience, please APPLY NOW and include your resume for consideration!

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