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Supervisor Contact Center Operations

VirtualVocations
Arlington, Texas, United States
Full-time

A company is looking for a Supervisor, Contact Center Operations.Key Responsibilities : Overseeing daily operations of contact center teams to ensure customer satisfaction, compliance, and standardsMonitoring interactions, workflow, and metrics to maintain performance, quality, and efficiency standardsProviding training, coaching, and feedback for operational improvement within the contact centerRequired Qualifications : Bachelor's degree and 4+ years of related experience or equivalentAbility to prioritize, make independent decisions, and manage time effectivelyExperience with overseeing contact center operational processesExperience in onboarding, hiring, and training new employeesKnowledge of compliance requirements and regulations

15 days ago
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