Regional D&D Customer Engagement Lead Central, Data & Digital

Secondment opportunity until June 2024

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system.

This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

Te whiwhinga mahi The Opportunity

Te Whatu Ora is seeking a highly motivated and experienced leader to join our Data & Digital Integration and Delivery team as a Regional Customer Engagement Lead.

This pivotal role offers a unique opportunity to lead customer engagement and stakeholder alignment during a period of transition towards a Regional / National focus.

Reporting to the Regional Interim Data & Digital Lead, you will play a critical role in maintaining customer satisfaction, managing service delivery issues, and facilitating smooth interactions between customers and Data & Digital services.

Please note : this opportunity is only open to current Te Whatu Ora permanent and fixed-term employees.

Mōu About you

As the Regional Customer Engagement Lead, you will hold important responsibilities during our transition to a Regional / National focus within the regional customer leadership team.

Reporting to the Regional Data & Digital Lead, your main tasks will be to align customer engagement and stakeholder approaches between Data & Digital and regional services.

You'll also act as a temporary contact for key customers in the region, helping manage any service-related issues, incidents, or escalations while we develop and implement new Data & Digital structures and processes.

Collaboration with cross-functional teams is a key aspect, ensuring customers are seamlessly connected to the appropriate Data & Digital services and well-informed about changes that might affect their interactions.

Monitoring customer satisfaction and taking steps to uphold service quality during this transition period will be crucial.

Any insights or emerging issues will be shared with the Regional Data & Digital Lead and National Transition Lead as needed.

Building and maintaining strong relationships with regional stakeholders is another significant aspect of the role. Your contribution will be invaluable in supporting our Data & Digital program throughout the initial ten-month transition, which sets the stage for the upcoming mobilisation phase focused on modernising our digital services.

Ngā pūkenga me ngā wheako Skills and experience

• Leadership : Prior service delivery leadership and relationship management experience with a focus on ICT service delivery and strong regional networks and relationships.
• Change Management : Proven expertise in leading regional customer-facing transition projects, driving change initiatives, and maintaining customer loyalty during transitions.
• Collaboration : Exceptional collaboration and stakeholder engagement skills, able to work effectively with diverse teams and influence stakeholders at all levels within the region.
• Strategic Thinking : Results-oriented with strong analytical and problem-solving skills, capable of making data-driven decisions and prioritizing tasks in a dynamic environment.
• Cultural Competence : Understanding of Pae Ora (Healthy Futures) Act 2022, Te Tiriti o Waitangi, and the commitment to equity, with cross-cultural appreciation and knowledge of tikanga Māori (or willingness to learn).
• Adaptability : Thrives in ambiguity, navigates change effectively, and maintains a flexible approach to tasks.
• Education : Post-graduate qualification in Business, Commerce, or comparable extensive senior leadership experience

Ka kawea e koe You will bring :

• A commitment to being a good Te Tiriti partner in all your actions. This includes an understanding of the significance of and obligations under Te Tiriti o Waitangi, and the ability to apply Te Tiriti principles in a meaningful way in this role
• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

Ko te mahi e tika ana mō te ao hurihuri nei Work that suits today's ever-changing world

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to work from where you are.

We want our national teams to be made up of diverse people from across the motu, just like our health system.

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai Our commitment to equity, diversity and inclusion

Our name, Te Whatu Ora, means the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all.

Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment.

We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system Māori, Pacific and Disabled People.

Tō tūranga i roto i Te Whatu Ora Your place in Te Whatu Ora

When you join us, you become part of transforming the health system. This is a once in a life-time change, that will touch the lives of everyone in Aotearoa, and future generations.

We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment.

If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Me pēhea te tuku tono How to apply

To view the position description and / or apply for the role (by submitting your cover letter and CV), please click APPLY NOW.

For tracking and reporting purposes, all applications must be submitted through our online career portal. If you have any questions about the role, please feel free to contact Caitlin [email protected]

Please note : this opportunity is only open to current Te Whatu Ora permanent and fixed-term employees.