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Brand Ambassador / Host

Fielding's River Oaks
Houston, TX, US
$12-$20 an hour
Part-time

Benefits :

Flexible schedule

Brand Ambassador / Host

The Brand Ambassador / Host position at Fielding’s River Oaks plays a key role in creating positive, memorable guest experiences.

The primary focus of the Brand Ambassador / Host is to book reservations via Resy system, answering and directing phone calls, greeting and seating guests, general guest relations, and communicating with the Service team when a table is sat.

Essential Duties include, but are not limited to :

Ø Maintain a positive attitude in high stress fast

paced situations.

Ø Work efficiently with table management-

reservation and phone systems.

Ø Recognize regular guests by name

Ø Notify Servers / Captains when they are sat,

providing a portfolio chit with the guest’s name

and preferences

Ø Present a professional, positive, neat,

well-groomed appearance for him / herself

meeting brand standards

Ø Maintain and insure optimal physical

departmental conditions and organization

Ø Occasionally take on additional responsibilities.

Ø Exude a positive, bright attitude

Competencies & Qualifications :

Ø Use all IT systems to the fullest capacity.

Ø Have an authentic, happy disposition.

Ø Bilingual a plus.

Ø Embrace highly fluid situations.

Ø Be able to think on your feet quickly.

Ø Demonstrate interest and share knowledge of food, service, and personnel situations.

Ø Able to follow and execute directions.

Ø Develop rapport with food experts to understand the full range of Fielding’s products and services.

Ø Consistently search out ways to improve and promote a high level of guest service, experience, sales and profits.

Ø Be open to feedback

Ø Treat Guests and Partners with respect.

Ø Help provide a risk-free, safe working environment and experience.

Ø Apply accurate logic and common sense in decision-making or solving problems.

Ø Seek expertise, help and resources to achieve goals and objectives.

Ø Stay focused and detail-oriented while on duty, and work through distractions.

Ø Identify / prioritize activities and modify work routines to eliminate wasted efforts.

Ø Follow guidelines and rules of Fielding’s Culinary Group.

Ø Speak clearly and logically to be understood and get the point across when communicating.

Ø Able to effectively read and interpret documents, operating and maintenance instructions, and procedure manual.

3 days ago
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