Responsibilities
- Handle lead volume primarily through inbound calls (no cold calling).
- Followmunication scripts, prompts, call flows when handling different topics.
- Meet Quality Assurance Requirements and other key performance metrics.
- Identify customer's need and clarify information for Call Center Agents.
- Seize the opportunity to transfer calls immediately or schedule appointments, where applicable.
- Build sustainable relationships by interacting in a professional and caring manner.
- Keep records of all conversations in our call center database in aprehensive manner.
- Meet personal, team and site call transfer targets.
Qualifications
- High school graduate or equivalent (some college a plus).
- 1+ year experience in sales or customer service.
- Embrace the latest technologies available.
- Excellent customer service andmunication skills.
- Proficient inputer skills and basic software packages.
- Intermediate to expertputer acumen.
- Acts decisively and demonstrates good judgment.
- Strong oral and writtenmunication skills.
- Strong attention to detail with excellent time management and decision-making skills
VIUbyHUB
Department Sales
Required Experience : 1-2 years of relevant experience
Required Travel : No Travel Required
Required Education : High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
The EEO is the Law poster and its supplement is available here at / / dol / ofccp / regspliance / posters / .
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistancepleting the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.
This contact information is for amodation requests only; do not use this contact information to inquire about the status of applications. Job ID R0023676
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