Customer Care Account Manager

VirtualVocations
Lake Worth, Florida, United States
Full-time

A company is looking for a remote Customer Care Account Manager responsible for customer satisfaction and retention.Key ResponsibilitiesAddress escalated customer problems quickly and accuratelyPredict customer issues and act upon them through proactive outreachMeet / exceed key performance indicators related to customer satisfaction and retentionRequired QualificationsExperience handling customer issues with de-escalation skillsExceptional ability to multi-task in a fast-moving environmentFlexibility to adapt to changing customer types and work volumeProficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)Experience with key performance indicators (KPIs)

13 days ago
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