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Summary
The primary responsibility of the Customer Service Representative role is to provide exceptional service between the customer and organization, by ensuring accurate order entry, and addressing customer needs and concerns.
Essential Functions
Provide timely and accurate order entry, receiving orders by phone, email or online systems
Leads resolution of customer issues; partners with sales team and installation team to promptly identify effective resolution to customer issues and concerns
Provides effective communication within the branch office between Branch Manager, warehouse, installation, and sales teams
Reconciles completed work orders for billing department in preparation for invoicing
Other clerical or administrative duties as needed
Skills and Qualifications
1+ Year of customer service or related experience
Proficient data entry, comfortable with computers, and ability to learn new systems
Accuracy, attention to detail, and effective multitasking skills
Team player with the ability to work with internal and external customers professionally and courteously to resolve time sensitive issues
Job Competencies
Basic technology skills, including MS Office Suite
Strong communication skills, including written communication
High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines
Ability to take ownership of responsibilities and effectively handle interpersonal relationships with others
Work Environment and Physical Requirements
Monday - Friday position, during business hours
Ability to work at a computer for long periods of time
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
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