Ambulatory Pharmacy Technician 40D

Primary Function

The ambulatory pharmacy technician provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support.

Responsibilities

• Provides excellent customer service;
• Interpret and enter prescriptions;
• Clarify prescription orders with pharmacist and / or clinician as appropriate;
• Label and fill prescriptions for the pharmacist to verify;
• Perform pharmaceutical calculations;
• Identifies medications requiring special storage and / or handling such as hazardous medications and / or refrigerated medication;
• Identify and assembling supplies necessary for select medications such sharps containers, needles / syringes, alcohol swabs, Band-Aids;
• Prepares medication for delivery to patients and departments;
• Medication delivery services to patients within hospitals;
• Answers, resolves and triages inbound inquiries
• Provides outbound therapy / medication adherence check-ups;
• Secures refill prescriptions;
• Resolves insurance related issues and assists patients with various forms of financial assistance;
• Maintains pharmacy inventory including drug ordering and receiving;
• Communicate directly with patients over the phone to assist them in the awareness of their medications and addresses any concerns;
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Identify trends, resolves problems; recommend improvements; implements change;
• Actively participates in process improvement initiatives;
• Acts as a value-added business partner to stakeholders throughout the organization;
• Protects organization's value by keeping information confidential;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks;
• participating in professional organizations;
• Willing to do whatever is necessary for the betterment of the Company;
• Other duties as assigned

Job Qualifications and Specifications

Required Licensure / Certification : Applicant must be registered in the State of Rhode Island as a Pharmacy Technician.

National certification as a CPhT must be obtained within 6 months of hire.

Years of Experience : Required 1+ year, Preferred 5+ years’ experience as a Pharmacy Technician.

Knowledge & Skills

Demonstrates a specialized level of knowledge and thorough understanding of the practices / procedures related to :

• Ability to foster a cooperative work environment;
• Strong interpersonal and communication skills and the ability to work effectively with branch departments;
• Knowledge of computerized information systems;
• Knowledge of specialty pharmacy reimbursement : state, federal and commercial;
• Ability to maintain record keeping systems and procedures;

Demonstrates a working and solid understanding of the practices / procedures related to :

Analyze information, exercise good judgment, possess strong verbal communication skills, strong phone skills, highly productive, quality focused, maniacal attention to detail, highly computer proficient ( knowledge of EPIC Willow and Cerner software system a plus)

Patient Relations

Maintains quality levels and standards as they relate to providing direct and indirect patient care.

Hospital Wide Standards

• Conducts all job duties in accordance with established hospital and regulatory requirements.
• Maintains and respects the confidentiality of any patient, employee and / or any other sensitive information.
• Works effectively with others; helps others to solve problems; promotes teamwork and cooperation among individuals and / or departments.
• Shows flexibility and willingness to extend self over and above the call of duty.
• Willingly helps others to solve problems.
• Demonstrates ability to satisfy job requirements in situations involving unusual work demands.
• Displays a positive attitude to patients and / or co-workers; sets a good example to others.
• Adheres to hospital policies and procedures at all times.
• Present and on time according to scheduled hours.
8 days ago