Patient Serv Clerk

A Brief Overview

Provides support by performing various clerical duties, data entry, scheduling tests and discharge functions within unit operations to affect a smooth, efficient and customer responsive patient flow of services.

What you will do

• Interacts with all visitors, coworkers and other departments in a customer friendly manner.
• Acknowledges individuals that enter the work area.
• Identifies ways to assist the individual.
• Provides assistance to individuals who may need directions.
• Assists individuals in finding resources in the patient care area.
• Handles all telephone calls in a customer friendly manner.
• Answers calls promptly using the standard department greeting, (department area, name, title).
• Provides assistance and answer inquiries.
• Takes complete and accurate messages and ensures the message is delivered to the appropriate person.
• Transfer calls to the appropriate area.
• Makes appointments for patients in compliance with unit standards and hospital policies, procedures and protocols.
• Places calls to schedule treatments and procedures as ordered.
• Schedules tests, therapies, operative / surgical procedures or specialty consultations to facilitate a coordinated flow of patients’ medical evaluation process.
• Ensures proper disposition of patient to ancillary area for diagnostic tests through written / verbal directions or assistance by transportation department.
• Maintains identified patient record while the patient is admitted to the patient care area.
• Identifies forms that belong in the patient chart.
• Assembles and / or disassembles patient charts / medical records as required.
• Maintains the proper order and quantity of forms in the patient chart.
• Fills out and submits correct patient forms to the appropriate ancillary department.
• Checks information on all related documents to ensure that information is provided expediently to appropriate medical personnel
• Retrieves and attaches lab test results and other documentation to medical record.
• Reviews physician's update of electronic medical record and transcribes necessary data as required.
• Performs all tasks associated with maintaining patient census.
• Alerts appropriate staff of patient arrivals.
• Maintains current information, reflecting arrivals, discharges or transfers within the unit or to another unit.
• Enters current and corrects activity in the census book (in applicable units).
• Prints census report as needed.
• Enters transfers and discharges in computer accurately and in a timely manner.
• Utilizes computer and related equipment to update, revise and maintain all information in the identified computer system.
• Enters and updates patient information accurately and in a timely manner.
• Transfers and / or discharges patients correctly.
• Selects patients correctly.
• Enters orders / charges correctly.
• Cancels orders and credits charges correctly.
• Displays results successfully.
• Displays Pharmacy Medication Profile successfully.
• Communicates effectively to provide information / assistance. Confers and works collaboratively with patient / family / hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT standards and promoting patient / customer satisfaction.
• Establishes and maintains floor inventory of identified forms and supplies.
• Identifies forms and supply items needed in the patient care area.
• Sets up an inventory list of supplies needed.
• Verifies the amount of supplies available for use.
• Prepares requisitions for replacement supplies.
• Verifies supplies received are the supplies ordered.
• Restocks the supply areas when received.
• Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.

e. HIPPA, Confidentiality, and Compliance Policies).

• Completes required continuous training and education, including department specific requirements. Responds to problems / opportunities to improve work environment and participates in unit based performance improvement activities.
• Transports mail, records, reports and files.
• Maintains a clean, orderly, safe environment in direct and indirect patient care areas. Adheres to established policies, compliance / quality improvement, patient safety, environment and infection control standards.
• Provides coverage for relief and absences as required.
• In addition, Patient Service Clerks assigned to the Nursery will perform the following functions : Responsible for managing the hospital’s birth certificate process.
• Obtains accurate parent / child information and files the information with the State of Tennessee within 30 days of birth.
• Provides parent(s) with a Mother’s copy of the birth certificate prior to discharge.
• Adheres to the birth certificate protocols set forth by the State of Tennessee.

Qualifications

• High School Diploma or equivalent with related course work Required and
• Completion of a clerical or general office program Preferred
• Minimum 1 year experience clerical, customer service, or related experience such as medical office, secretarial, general clerical or customer / guest services. Required

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye / Hand / Foot Coordination - Frequently

Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disa

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