Job Title : Service Account Representative
Location : 3004 Spring Industrial Drive Suite C Powder Springs GA 30127 (Onsite)
Duration : 3 months
Position Type : Hourly contract Position (W2 only)
Work Hours : 40 hours a week
Job Description :
The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.
Communicates with store managers, maintenance personnel, and other customer personnel as needed.
Ensures rules of engagement (ROE) are understood, communicated, and executed by fulfillment team (area service managers, project administrators, technicians, etc.)
Applies customer-specific ROE for processing work orders and updating online systems based on specific parameters supplied by service managers and relationship holders
Prepares service repair quotes per customer-specific ROE
Reviews and approves service work orders in collaboration with service managers and key stakeholders
Coordinates and communicates fulfillment activities with respective area service managers, technicians, strategic account managers, service sales account managers, and project administrators
Maintains customer records using client and customer-based automated systems Provides estimated times of arrival, fulfillment updates, and problem resolution to team and customers as needed
Monitors customer account details for nonpayment and provides support to corporate credit department to resolve customer disputed / rejected invoices and past-due receivables
Additional responsibilities as assigned Requirements :
Capable of working effectively on diverse team in a fast-paced work environment.
Ability to successfully manage multiple priorities / tasks in a fast-paced work environment with high attention to detail.
Strong verbal and written communication skills.
Intermediate to advanced proficiency in Microsoft Office Suite.
Strong organizational and time management skills.
Able to meet short- and long-term deadlines.
Flexible to work outside normal working hours and weekends as required.
Contact :
Abdul Ajeej Cell : (phone number removed) Email : (url removed)
Service Account Representative
The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department. Coordinat...
Service Account Representative
The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department. Coordinat...
Service Account Representative
The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department. Coordinat...
Service Account Representative
The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department. Coordinat...
Service Account Representative
The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department. Coordinat...
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