Senior IT Systems Engineer

Job Description

Job Description

Job Description : Senior Level 2+ IT Technician (MSP Background)

Company Overview : We are a rapidly growing IT Managed Service Provider (MSP) company based in Lakewood NJ and Brooklyn NY.

Our company specializes in providing comprehensive IT solutions and support to a diverse range of clients. As we continue to expand our operations, we are seeking a highly skilled and experienced Senior Level 2 IT Technician to join our dedicated team with the incredible opportunity for growth.

Role and Responsibilities :

• Handle escalated technical requests that Level 1 technicians were unable to resolve, ensuring prompt and effective solutions for clients.
• Serve as a subject matter expert, leveraging your IT / MSP background to provide expertise and guidance to junior technicians.
• Demonstrate proficiency in server administration, including DNS management, ensuring the smooth operation and optimal performance of clients' server infrastructure.
• Utilize your experience with AVD, Intune and Azure to effectively manage and maintain clients' cloud-based solutions, ensuring proper integration and security.
• Possess a sense of urgency when dealing with critical client technical matters, prioritizing and resolving issues promptly to minimize downtime and impact on business operations.
• Demonstrate exceptional troubleshooting skills, investigating and resolving complex network and server issues, identifying root causes and implementing appropriate solutions.
• Log in to firewalls, switches, and other network devices to perform necessary configuration and troubleshooting tasks.
• Collaborate closely with the team based out of the Lakewood office, actively participating in knowledge sharing, training, and mentoring to foster a collaborative and supportive work environment.
• Exhibit a strong dedication to teamwork, readily assisting colleagues and clients as needed to ensure successful outcomes.
• Maintain a positive and professional demeanor, both in-person and when communicating remotely with clients, promoting excellent customer service and client satisfaction.
• Participate in an on-call rotation.

Qualifications and Skills :

• At least 4 years of experience as an IT Technician, preferably in an MSP environment.
• Solid background in dealing with escalated technical requests and providing Level 2 support.
• Strong familiarity with server administration, including DNS management.
• Proven experience with Intune and Azure, demonstrating expertise in managing cloud-based solutions.
• Ability to prioritize and handle critical client technical matters with a sense of urgency.
• Excellent troubleshooting instincts and the ability to identify and resolve network and server issues.
• Proficiency in logging in to firewalls, switches, and other network devices for configuration and troubleshooting purposes.
• Strong team player with the ability to collaborate effectively in a fast-paced environment.
• Exceptional communication and interpersonal skills, promoting excellent customer service.
• Dedication to professional growth and staying updated with the latest industry trends and technologies.

Salary and Benefits : The salary for this position is in the range of $75,000 to $100,000, commensurate with experience and qualifications.

We also offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and opportunities for professional development and advancement within the company.

If you are a highly motivated and skilled IT professional seeking an exciting opportunity to contribute to a growing MSP company, please submit your resume.

We look forward to reviewing your qualifications and discussing how you can become a valuable member of our team.

Company Description

We are a fast paced, rapidly growing MSP (Managed Service Provider), that provides stellar IT support and professional services to our clients.

Company Description

We are a fast paced, rapidly growing MSP (Managed Service Provider), that provides stellar IT support and professional services to our clients.