Solutions Consultant

Job Description

Job Description

We believe that digital transformation can be a force for good, improving the lives of everyone involved. To achieve this mission, we rely on a team of techno marketers who know Salesforce.

We have been an ExactTarget and Salesforce partner since 2003, before there was an ecosystem. For more than 20 years, we have been privileged to help some of the world’s most celebrated brands on their path to digital transformation.

We accomplish this with incredible people. As the country’s largest independent Salesforce Marketing Cloud partner, backed by Salesforce Ventures, ListEngage is excited to identify and add the right technical professional to support ListEngage’s accelerated growth.

About the Role :

The Solutions Consultant is an integral liaison between our Sales and Services Delivery teams. The role requires an expert-level knowledge of the Salesforce Clouds (Data Cloud, Marketing Cloud, Sales / Service Cloud) as well as an understanding of the marketing technology landscape that Salesforce is part of : data warehouses, data lakehouses, ecommerce platforms, analytics platforms, BI tools, etc.

The Solutions Consultant must be technical, innovative, and business savvy. This senior role is responsible for supporting the sales process with expert guidance on the best technical solution for clients, based on stated requirements, technology roadmap, budget considerations, and the existing technology stack.

Working with the Sales team, the Solutions Consultant will document their recommendations, present them to clients, and assist with winning client business.

Downstream, the Solutions Consultant will work with the Services Delivery team to ensure that the solution vision is understood and executed.

Duties & Responsibilities :

Collaborate with internal teams (Sales, Delivery, Operations, Marketing), serving as a technical Subject Matter Expert

Support the Strategic Consultants with client presentations such as Quarterly Business Reviews

Gather and document client requirements

Present to clients, painting a vision for the solution, its dependencies, milestones, and phases

Create detailed scoping documents

Write SOW language, internal documentation, and RFP responses

Stay up-to-date on the latest in digital marketing technology, data management, and Salesforce features and capabilities

Education & Experience Requirements :

Experience with corporate data architecture, data flow, and technology stacks

Data or platform migration experience

Experience with marketing automation and digital campaigns

Three+ years of experience with Salesforce cloud applications in a senior role

Preferred :

Salesforce certifications / accreditation(s), which may include :

Data Cloud Certification

AI Certification

Marketing Cloud Email Specialist / Administrator / Consultant / Developer

Marketing Cloud Account Engagement Specialist / Consultant

Sales Cloud Administrator / Consultant

Service Cloud Administrator / Consultant

Integration / Data / B2C Solution / B2B Solution / Technical Architect

Loyalty Management Accredited Professional

Experience Cloud Consultant

Personalization (Interaction Studio) Accreditation

Intelligence (Datorama) Accreditation

Prior agency experience

Email deliverability experience

Knowledge, Skills and Abilities :

Excellent presentation, analytical, consultative, and communication skills

Positive, customer-centric attitude

Familiarity with marketing technologies such as : ESPs, CRMs, CDPs, AI tools, data lakehouses and warehouses, BI platforms, analytics platforms, inbox placement tools, ecommerce platforms, social listening / publishing tools, etc.

Familiarity with data integration methods and tools such as : API, SFTP and Mulesoft, Boomi, Informatica, Skyvia, Dataloader.io

Undergraduate degree

Ability to work in the United States

If you’re interested, so are we! Send your resume our way, and we’ll contact you for a phone interview if you meet qualifications

At ListEngage, we aim to change the world by challenging the traditional consulting model by building a flexible, delivery focused organization that can deliver on the promise that we have made to each other.

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.