Customer Support Specialist

Job Description

Job Description

Looking for an exciting job opportunity? We're building an amazing company, and we want you to be a part of it! We're currently hiring a Client Success Specialist for our automotive training program in Audubon, NJ.

We're seeking someone who enjoys helping others, has a creative mindset, and excels in communication skills.

At Dealer Synergy, we empower dealerships to sell more cars, more frequently, and with greater profitability. Our company culture thrives on transparency, and we live by the motto of "educate, entertain, and execute!" We value creativity, experience, and a genuine passion for what we do.

We're seeking individuals who understand the value of our service and are eager to contribute their talents to our success.

Join our team of high achievers who are dedicated to helping others reach greatness. We prioritize our client's success and are looking for like-minded individuals who are committed to serving others.

While we don't expect perfection, we do expect you to strive for excellence in everything you do. After all, why settle for anything less than your very best?

At Dealer Synergy, we make a difference, and we're looking for individuals who are willing to put their heart and soul into making a positive impact.

Job Responsibilities :

• Create, manage, review, and analyze scorecards
• Conduct reinforcement training
• Generate reports based on scorecards, call recordings, and phone training
• Communicate with clients via email, phone, and BombBomb video portal
• Provide support for CRM (Customer Relationship Management) systems
• Perform other assigned duties as necessary

Requirements :

• Must be able to work onsite!
• Minimum 1 year of prior customer service experience
• Call center experience is a plus (training available for the right candidate)
• Comfortable using Zoom for virtual interactions
• Previous automotive experience is beneficial
• Familiarity with call monitoring is advantageous (training available for the right candidate)
• Proficient in Microsoft and Google applications
• Knowledge of CRM applications is a plus (training available for the right candidate)
• Ability to prepare weekly and monthly reports
• Contributes to the team's success by accomplishing related tasks as needed

Benefits :

• Medical, dental, and vision coverage (available after 90 days)
• 401(k) plan with employer match (available after 1 year)
• Paid holidays (available after 90 days)
• 5 days of paid vacation (available after 1 year)
• Business casual office environment with casual Fridays
• Opportunities for career growth within the company
• On-site training and development

Equal Employment Opportunity :

Dealer Synergy is an equal opportunity employer (EOE). We consider qualified applicants for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.