Rapid Response Team - Care Manager

Job Description

Job Description

Salary : $26.44-$31.25 per hour

Urgent Behavioral Health Response and Assertive Community Treatment Team

About Paragon Behavioral Health Connections

Paragon Behavioral Health Connections is a Colorado technology-powered behavioral health organization offering seamless digital health and in-home services.

Paragon provides comprehensive care that is convenient for where people live. Our vision is to provide services to individuals and families with complex needs, help resolve challenges, and obtain skills and resources to achieve well-being.

Paragon’s comprehensive services support youth, adults and families through challenges as they step down from inpatient hospitalization, comprehensive support for child welfare-involved families, and services for youth and adults with complex needs, including depression, behavioral challenges, trauma, family conflict, and substance use.

We are actively seeking a dedicated Rapid Response Care Manager to join our Rapid assessment and stabilization team at Paragon BHC.

At Paragon we believe in providing services for the whole family system to ensure exceptional effectiveness. With Paragon, you and your team can focus on providing outstanding care for families while we handle the administrative work (obtaining referrals, verifying insurance, credentialing, billing, support, audits, and compliance).

Why Join Paragon?

We are not regionally based, which means we can provide services statewide to those in need. This allows you to support not only those who live in your region but also those who have a harder time accessing care in rural communities of Colorado.

Autonomous Environment : You have flexibility to manage and accomplish tasks, use creative problem-solving, and work independently as long as the end product of your efforts meets organizational goals.

Collaboration and Teamwork : Communicate, collaborate, and touch base with a wide variety of team members to ensure alignment of quality care and outcomes for clients.

Benefits : Employees working a minimum of 30 hours per week are eligible for comprehensive benefits provided by Paragon BHC.

These benefits include health, dental, vision, short-term / long-term disability, and life insurance coverage, all of which are covered at 100% by the employer.

These benefits are offered through reputable providers such as United Health Care, Delta Dental, and Principal. Paragon extends health coverage to employees' families and pays the full health benefit premium for our employees and their family’s coverage.

This comprehensive benefit ensures that our staff have minimal deductions and are able to take home more of their full salary.

Career Development : Paragon is consistently growing, which means there is room for growth. As we expand our services and community reach, staff can grow in their areas of interest and expertise.

Job Description : Rapid Behavioral Health Response Team - Care Manager

Position Overview :

We are actively seeking a dedicated person to join our Rapid Behavioral Health Response Team at Paragon BHC. As a Care Manager in this role, you will play a crucial role in assessing and admitting new clients based on clinical acuity and urgency.

You will provide urgent behavioral health interventions to individuals in crisis and support clients who need support stepping down into or returning to the community.

This position will also conduct outreach and engagement with identified members of the community and function on the team conducting assertive community treatment services and support to individuals needing ongoing support with activities of daily living, community stabilization, care management and vocational support.

This role involves collaborating with multidisciplinary teams to develop safety plans, coordinating with emergency services, and connecting individuals with appropriate resources.

You will also support crisis stabilization interventions and ensure smooth transitions to ongoing services provided by our in-home clinical teams or other teams as appropriate.

This position requires excellent communication skills, the ability to remain calm under pressure, and a genuine commitment to helping those in need.

If you are passionate about making a positive impact on mental health and possess the qualifications, we encourage you to join us in this meaningful role.

Key Responsibilities :

• Provide timely and empathetic responses to new clients needing expedited admissions into treatment, respond to urgent and crisis calls, messages, or situations.
• Assess the severity of the crisis and collaborate with emergency / crisis services when necessary to ensure the safety of individuals in crisis.
• Stabilize clients and then transition the individual to ongoing services such as IOP or intensive in home services.
• For identified clients needing prolonged or ongoing support to stabilize situations, clients may be enrolled on an assertive community treatment team to maintain stability and sustain services for the clients as appropriate.
• Connect individuals with appropriate resources and services, including mental health / substance use treatment programming and other professionals including social services, and community support.
• Collaborate with the multidisciplinary team to develop integrated clinical formulations and safety plans and treatment plans.
• Support crisis stabilization interventions, mental health holds, and evidence-based therapies tailored to individual needs.
• Engage in Crisis Prevention and Intervention training and respond to behavioral health emergencies as needed.
• Assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills.
• Performs other duties as assigned

Program Delivery Areas :

• Urgent / Rapid Response : Ensure compliance with BHA standards, organized referral / response protocol, streamlined assessment and treatment planning, enhanced clinical training, mobile EHR access, and telehealth technology.
• Assertive Community Treatment Team (ACT) : Provide virtual access to nursing and psychiatry services, and meet ACT fidelity measurements.
• Community Stabilization Programming (CSP) : Interconnected with MCR, ensuring 24 / 7 coverage, extended hours during weekdays, and telephonic / virtual access after-hours.
• Critical Incident Community Response : Developing collaborative partnerships for robust coverage and high-quality services for residents and visitors.

Behavioral Health Services :

• Develop and implement a clear process to admit new clients based on clinical acuity and urgency.
• Complete psychiatric diagnostic evaluations and initial treatment plans aligning with client goals.
• Conduct individual, family, and group interventions and consultations with clinicians.
• Ensure compliance with state regulations for comprehensive safety net organizations.
• Leverage client strengths to prioritize interventions and immediate needs.
• Assists clients in establishing goals and helping the clients in achieving individualized goals created in their treatment plan.

Case Management :

• Work as a multidisciplinary team with clinicians.
• Recommend and direct interventions and support appropriate services for clients and families.
• Directs the client in arranging necessary community support services, such as mental health services, public assistance, vocational training, and similar.
• Documents all direct and indirect contacts with the youth, their family, and community support services.
• Service plan development specifying goals and actions to address member needs, ensuring participation, and identifying a course of action;

includes transition plan development.

Qualifications :

• Bachelor's degree in psychology, social work, counseling, or a related field (preferred).
• Previous experience in crisis intervention, counseling, or a related field is highly desirable.
• Strong communication and interpersonal skills.
• Ability to remain calm and focused under pressure.
• Empathy and a genuine desire to help others.
• Knowledge of mental health resources and services.
• Familiarity with crisis intervention techniques and protocols.
• Ability to work flexible hours, including evenings and weekends.
• Understanding of HIPAA, confidentiality, and protected health information.
• Ability to work independently, prioritize assignments, and make rational decisions.
• Strong conflict resolution skills.
• Cultural awareness and commitment to diversity and equity.

Education :

• Preferred bachelor’s degree in counseling, social work, or a related field.
• EMT or Paramedic experience is also accepted.

Experience :

• Behavioral health : 1 year
• Case management : 1 year
• A bi-lingual (Spanish speaking) applicant is preferred

Additional Requirements :

A valid driver’s license and proof of automobile insurance are required.

Job Type : Full-time

Salary : $26.44-$31.25 per hour

Paragon is an equal-opportunity employer and encourages individuals with diverse backgrounds and experiences to apply, including those with criminal records.

Traveling to clients' homes and communities is a requirement of this role; please indicate your comfort level with providing in-home services in your application.