Unified Communications Engineer

RQ177136 - Unified Communications Engineer

August 14, 2024

Location : Springfield, VA / St. Louis, MO

Position ID : RQ177136

Deliver simple solutions to complex problems as a Unified Communications Engineer at NDSI. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients.

With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

At NDSI, people are our differentiator. As a Unified Communications Engineeryou will help ensure today is safe and tomorrow is smarter.

Our work depends on TS / SCI cleared Unified Communications Engineer joining our team to support our intelligence customer in St.

Louis, MO or Springfield, VA. (Springfield, VA is preferred)

HOW A UNIFIED COMMUNICATIONS ENGINEER WILL MAKE AN IMPACT

JOB PROFILE SUMMARY

Designs and defines system architecture for new or existing computer systems. Coordinates system development to include design, modeling, security, integration, and formal testing

JOB DESCRIPTION :

Contributes to completion of specific engineering programs and projects

Develops solutions to a variety of complex engineering problems

Perform complex systems design, development, and integration from the start of a systems life cycle to the end

Oversees complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools

Performs complex systems modeling, simulation, and analysis

Performs continual maintenance and provides complex solutions for security, backup, and redundancy problems

Prepares and maintains documentation for processes and procedures related to engineering projects

Maintains current knowledge of rapidly changing technology

May coach and provide guidance to less-experienced professionals

May serve as a team or task lead

Responsibilities :

Collaborate with customer management staff and GDIT management to coordinate and implement system level changes and activities, demonstrating the ability to make rational and objective judgments based on facts, information, and company procedures.

Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering risks and alternatives. Take ownership of support issues and work towards successful resolution with customers.

Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.

Oversee the daily operations of approximately 18500 customer phones across multiple systems, ensuring efficient and reliable performance.

Manage projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM&Presence, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems.

WHAT YOU'LL NEED TO SUCCEED :

Qualifications :

Strong understanding of Unified Communications design, requirements, and functions.

Expert-level technical proficiency in Unified Communications system administration.

Experience with various collaboration tools such as Cisco Jabber and / or Microsoft Teams, Call Manager or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.

Coordinate with source data custodians to understand the data required for specific requirements.

Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources.

Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering.

Conduct integration proof of concept testing as required.

Provide weekly status reports to managers and stakeholders.

Strong expertise in WAN network facilities and protocols.

Demonstrated attention to detail and a logical approach to manipulating large data sets.

Excellent interpersonal, oral, and written communication skills.

Education / Equivalent :

Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical training, or work / military experience.

Experience :

5+ years of related systems engineering experience in Unified Communications.

Location : Customer Site

US Citizenship Required

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