Sr Analyst, IT Marketing Systems

Job Summary

This position is responsible for performing customer relationship management (CRM) / loyalty administration tasks and configuration changes according to defined technical specifications.

It also includes gathering and documenting CRM / loyalty requirements as well as assisting in third-party vendor management.

Essential Duties and Responsibilities (Min 5%)

• Develop and / or maintain required reports, interfaces, conversions, enhancements, forms and workflows, as well as working with other technical resources as required.
• Provide support for the Marketing Systems applications landscape and participate in cross-functional activities across supporting Information Technology (IT) departments and work with stakeholders.
• Provide support to ensure that the Marketing Systems application architecture evolves to meet changing business requirements and fits within the overall Tractor Supply application landscape.
• Review evolving CRM, product information management (PIM), and loyalty technologies, assess potential impact, and propose innovative solutions and / or enhancements to existing business processes.
• Identify and prioritize the implementation of application functionality and / or business process improvements.
• Maintain current knowledge of existing and emerging capabilities of CRM, PIM and loyalty through contact with peers and associates, as well appropriate training from vendors or other sources.

Required Qualifications

Experience : 5 8 years of work experience in a relational database environment. 1-2 years of project and management experience with demonstrated measurable results.

Exposure to Marketing, Enterprise Resource Planning Systems, Data Warehousing, and interfacing of business applications in a retail environment is preferred.

Education : Bachelor’s degree in Computer Science or related field is preferred. Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Ability to build professional relationship and gain buy-in on new solutions from others.
• Strong knowledge of CRM products and associated developments / trends with a demonstrated ability to determine how they can be used to enhance productivity.
• Strong communication and organizational skills.
• Ability to become a business partner with internal stakeholders.
• Ability to present solution options, identify bottlenecks, and eliminate risk.
• Ability to work with users to resolve issues and convert business requirements into technical solutions.
• Strong customer service skills and focus.
• General experience with writing technical specifications, technical design, and architecture.

Working Conditions

• Normal office working conditions
• Must be able to work some nights and weekends

Physical Requirements

• Lifting up to 20 pounds
• Sitting
• Standing (not walking)
• Walking

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.

A team member should perform all duties as assigned by his / her supervisor.