Receptionist/Front Desk Assistant

Job Description

Job Description

Salary : $15.50 to $18.00

Receptionist / Front Desk Assistant

Location : Covington, KY campus- Devou Park

Position Reports to : Executive Administrative Assistant to the CEO

Position Supervises : N / A

FLSA Status : Non-Exempt (hourly)

Profile Last Updated : July 18, 2023

Desired Previous Job Experience :

Bachelor’s degree in English, Communications, Journalism, or a related field

• Familiarity with Microsoft suite of programs, including Outlook (email and calendar), Word, Excel, and PowerPoint, and ability to learn new software programs as needed
• Excellent written and verbal communication skills
• Highly organized and proficient at multi-tasking
• Detail-oriented; accuracy with the sharing of information
• Ability to manage highly confidential information in a trustworthy manner
• Comfort taking direction from multiple members of the leadership team
• Self-motivated and able to prioritize and organize work based on changing and challenging deadlines
• Ability to maintain effectiveness when experiencing major changes in work tasks or the work environment; ability to efficiently adjust within new work structures, processes, or requirements
• Strong critical thinking skills and ability to work independently; skilled at identifying, taking ownership of, and intelligently resolving minor issues without involving senior leadership
• Effective management of time and time constraints
• Comfort communicating and collaborating with all levels of the team, including fellow employees and volunteers
• High standards of performance; willingness to assume responsibility for the timely and correct completion of assignments or tasks
• Schedule flexibility that allows for evening and weekend hours, as work demands require
• 3 to 5 years of prior experience providing excellent customer service and front desk support.

Position Summary

Responsibilities may include, but are not limited to receiving visitors, screening / directing phone calls, assisting with new hire paperwork and assisting candidates that are filling out paperwork or reporting for observation.

May assist in distributing correspondence, filing, arranging conference calls, scheduling meetings, ordering supplies, tracking supply inventory, managing information requests, and assisting in the coordination of event planning.

Computer skills required. Also calls for flexibility, excellent interpersonal skills, multi-tasking, project coordination experience, and the ability to work and communicate well with all levels of internal management and staff, as well as outside clients, vendors, and donors.

Some evening and weekend hours are required on occasion. work schedule is typically 9 to 5, Monday through Friday.

Essential Job Functions

• Works under general direction of the Administrative Assistant to the CEO.
• Greets visitors, directs them to the appropriate location or contacts the associate they are meeting.
• Manage all daily front office activities, including (but not limited to) answering calls, redirecting them to the correct extension, sorting mail, ordering office supplies, providing hospitality to guests, and assisting team members in interfacing with the facilities team. (75%)
• May serve as an assistant to CHNK's supervisors assisting with internal communications (10%)
• Respond efficiently and effectively to requests made by the management team and inform the respective team member when the request(s) have been completed.
• Must be a self-starter with excellent time management skills. The coordination of routine matters, meetings, and various other assignments will be delegated to the assistant with minimal direction.

Planning and anticipation of needs are critical responsibilities.

Assisting candidates and / or newly hired employees when interviewing, filling out new hire paperwork, completing their drug screen and other related tasks.

ensures that the new hire paperwork is filled out completely and correctly, that all forms are signed and dated, and that contact information is legible. 15%)

• Attention to detail and excellent communication are critical. The assistant is expected to edit accurate, written, and electronic correspondence that is free of spelling, grammatical, and formatting errors.
• Position has access to highly confidential and sensitive information. Protection of this information is a requirement of the position.
• Prepare and maintain basic reports, send out internal communications, and coordinate meetings as requested by the supervisory team.
• Must become quickly familiar with agency policies and procedures, the various agency stakeholders, and reporting relationships.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Benefits for Full-Time Employees :

• Eighteen paid days off annually
• Six long term illness days annually
• Thirteen paid agency holidays annually
• Zero deductible medical insurance with employer subsidized premium.
• Dental plan with employer subsidized premium
• Individual long-term disability and life insurance coverage, employer paid.
• Visions and short-term disability coverage available.
• 403(b) retirement plan, with up to a 6% match after one year of employment
• Free parking
• Tuition reimbursement up to $5,000 annually
• Student loan repayment assistance starting at $50 per month
• four weeks paid family leave

Some benefits require tenure before eligibility begins.

All applicants must complete a background check and a drug screen prior to beginning employment with CHNK.

We are an Equal Opportunity Employer.