Job Description
Job Description
We are looking for a full-time employee who will provide customer service and sales support to the organization. This position will initiate and / or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained.
Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present him / herself to others in a professional manner.
Tasks and Responsibilities of an Entry Level Business Account Manager :
- Interact with customers daily to inform them of client products and services.
- Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.
- Ensure and provide quality service to external customers.
- Answer all external customer inquiries in a timely and professional manner.
- Process sales orders and data entry with high-level accuracy.
- Take the initiative and resolve and de-escalations or complaints.
- Maintain a positive representation of the company and associated brands at all times.
- Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into a thriving, professional Sales / Customer Retention position.
- Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
- Participation in morning meetings, including role-play scenarios, product knowledge, and psychology of customer service behavior training.
Requirements of an Entry Level Business Account Manager :
- Must have excellent attention to detail.
- Must be a team player.
- Previous customer service and sales experience are a plus.
- Must have strong communication skills.
- Must be organized.
- Must be personable and comfortable interacting with customers daily.
Qualifications to be considered for an Entry Level Business Account Manager :
- Desire to participate in professional development and take on new responsibilities
- Self-motivated and comfortable working both independently and as part of a team
- Customer service or customer relationship experience
- Ability to perform at a high level in a fast-paced environment
- Degree preferred
Entry Level Business Account Manager Benefits :
- Uncapped commissions
- Merit-based advancement
- Uncapped bonuses & incentive plan
- Company event
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Entry Level Business Account Manager
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