Patient Care Representative
PATIENT CARE REPRESENTATIVE
About US EYE : US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise.
We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery.
With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.
About Kelly Eye Center : At Kelly Eye Center, we put patients first. Our patient-centered value is what sets us apart from other practices and makes us the clear choice for patients and staff in the Triangle area.
We offer first-class, comprehensive treatment in optometric and ophthalmic practices while continuing our quest for innovation, thoughtful adoption of new technologies and an unsurpassed commitment to patient care.
Job Summary : Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients.
It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.
Essential Job Functions :
- Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
- Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
- Print daily team / physician schedules as evidenced by the schedule of appointments for that day.
- Attend to walk-in patients, scheduling inquiries, and prescription / record pick-up as necessary.
- Disseminate pertinent information using telephone systems and / or computer software systems as appropriate.
- Cross-check and update next-day charts as evidenced by the appointment schedule.
- Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
- Complete appointment confirmation calls based on the patient appointment schedule.
- Collect any necessary co-payments, non-covered service fees, and / or any existing account balances during the patient check-out period.
- Fill out essential reports and forms as requested.
- Additional administrative responsibilities as needed.
Competencies :
- Demonstrated knowledge of material, methods, instruments, and equipment.
- Demonstrated ability to read, write, and perform mathematical calculations.
- Ability to follow oral and written instructions.
- Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
E ducation and Experience :
- High school diploma.
- Experience with Microsoft Office products.
- Prior experience in a customer service role.
- Must be able to work under pressure and respond to patient requests in a positive manner.
- Associate’s degree (preferred).
Position Type and Expected Hours of Work :
- This is a full-time position located in Raleigh, North Carolina
- Days and hours are
- Travel to other locations as necessary
Benefits : 401(K) Company Match
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
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