Overview
Opportunity : Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel / brand and sustainability standards.
Compensation : $18 / hr
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location,
- Share this job opportunity to a friend, colleague, or family member :
Food Service Worker (part Time)
Full-time and part-time positions offer. Morrison Living is hiring immediately for part time. Previous food service experience is preferred, but not required. Serves customers in a friendly, efficient manner following outlined steps of service. ...
Guest Services Agent, Night Audit Relief -Holiday Inn Express
To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Guest Services Agent/ Night Auditor. Post guest charges and compute guest bill, collect payment and make change for hotel guests following a...
Customer Service Lead - Part-Time
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!Overview:As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer ...
Guest Service Agent (Part-time)
Opportunity: Guest Service Agent. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Respond to guest requests in a ...
New: Outpatient (Part-Time) Internal Medicine Opportunity - Metro NYC!
New: Outpatient (Part-Time) Internal Medicine Opportunity – Metro NYC!!. New: Outpatient (Part-Time) Internal Medicine Opportunity - Metro NYC!!. ...
Part-Time School Bus Driver
Now Hiring Part-Time School Bus Drivers in Yonkers, NY! No Experience Necessary! We Train!. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason. ...
Sales and Service Coordinator - Part Time
You'll support all aspects of sales and service initiatives, including paid services, events, classes, loyalty programs, cash handling, and training in your store. If you have a passion for retail sales and service and love being part of a team, this is the perfect role for you. As a Sales and Servi...
Arches Mentor: Arches East NY (Part-Time)
MAJOR DUTIES: Serve as mentor for court-involved young adults aged 16-24, who are on probation Participate in weekly mentoring group utilizing Arches curriculum-based Interactive Journaling model Participate in all DOP training and technical assistance sessions Meet with mentees for one-on-one meeti...
Full-Time and Part-Time Plastic Surgery Opportunities in Manhattan, Long Island, NY and North/Central New Jersey!!
Full-Time and Part-Time Plastic Surgery Opportunities in Manhattan, Long Island, NY and North/Central New Jersey!!. Full-Time or Part-Time (Make your own Schedule). Long-Term Partnership Offered!. ...
Funeral Assistant - Ambassador [Part-Time]
At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensu...