Property Manager

Job Description

Job Description

Salary : $20 - $25 / hour

Title : Property Manager

Department / Division : Operations

Description

Responsible for the daily management oversight of a portfolio of mobile home park properties. This includes the overall operations as well as personnel management, repairs and maintenance, resident relations, strategic planning, fiscal planning, and risk management.

Provides outstanding customer service to the property owners to ensure strong client relations. This position reports directly to the Operations Manager.

About Realty Capital Advisors

Realty Capital Advisors is a leading commercial real estate firm specializing in office buildings, retail properties, industrial and some residential.

With a strong reputation for excellence and a commitment to delivering exceptional service to our clients, we are seeking a skilled Property Manager to join our dynamic team.

Essential Duties

• Direct and participate in the daily operations of properties.
• Actively communicate and report with stakeholders and provide outstanding service.
• Ensure projects move forward and are on-track per direction of client and provide status reporting.
• Deliver a high level of service in response to client needs and resident issues.
• Be the liaison between tenants, owners, and corporate teams, including project coordinators, accounting, leasing, and leadership.

Responsibilities

1. Operations Management

• Oversee Daily Operations : Manage and maintain the day-to-day operations of the mobile home park, ensuring smooth and efficient functioning.
• Implement Process Improvements : Continuously identify and implement strategies to enhance operational efficiency and tenant satisfaction.

2. Resident Management

• Application Processing : Screen and process resident applications, including conducting credit and background checks.
• Lease Management : Manage lease agreements, renewals, terminations, and handle defaults according to park policies and legal requirements.
• Rent Collection : Experienced in collecting rent, managing late payments, and handling the eviction process in compliance with state and local regulations.
• Resident Relations : Handle resident complaints, inquiries, and requests promptly, maintaining a positive community atmosphere.

3. Property Maintenance

• Regular Inspections : Conduct regular inspections of the property and common areas to ensure safety and cleanliness.
• Infrastructure Management : Coordinate repairs and maintenance of the park's infrastructure, including roads, lighting, water, and sewer systems.
• Landscaping : Oversee landscaping and lawn care services to maintain the park’s aesthetic appeal.
• Emergency Response : Respond to emergency maintenance requests 24 / 7, ensuring prompt and effective resolution.

4. Financial Management

• Budgeting and Planning : Manage the park’s budget, including financial planning for expenses and revenue.
• Accounts Management : Experienced in overseeing accounts receivable and payable and ensuring accurate financial records.
• Financial Reporting : Experienced in preparing and presenting monthly financial statements to clients, detailing income, expenses, and financial performance.
• Tax and Insurance Administration : Experienced in administering property taxes and insurance payments and ensuring timely and accurate processing.

5. Regulatory Compliance

• Legal Adherence : Ensure compliance with all applicable requirements, including local regulations, municipal codes, and Florida State Statute 723 as it relates to mobile home parks.
• Inspections and Permits : Coordinate inspections and obtain all required permits for park operations.
• Documentation Maintenance : Maintain accurate records and documentation to ensure ongoing legal compliance.
• Policy Updates : Regularly update Park Rules & Regulations and the Prospectus to reflect current legal and operational standards.

6. Risk Management

• Safety Inspections : Perform monthly property inspections, prepare detailed reports, and take corrective actions to mitigate risks.
• Emergency Preparedness : Establish and enforce emergency policies and procedures, coordinating with insurance adjusters and contractors as needed.

7. Communication and Reporting

• Client Reporting : Prepare and deliver comprehensive weekly and monthly reports to clients, covering operational updates, financial performance, and key project statuses.
• Resident Communication : Provide residents with regular updates and information on park rules, regulations, and upcoming events.
• City Liaison : Maintain regular communication with city officials regarding property management activities, financial reports, and tenant-related issues.

8. Vendor Management

• Service Contract Management : Oversee vendor relationships, including competitively bidding service contracts to ensure cost-effective and quality services.
• Maintenance Coordination : Manage and coordinate all vendor-related activities for repairs, maintenance, and upgrades.

9. Leadership and Mentorship

• Team Support : Provide guidance and support to onsite staff, ensuring effective performance and adherence to park policies.
• Mentorship : Serve as a mentor and resource for new hires, offering training and development opportunities.

10. Continuous Improvement

• Process Enhancement : Engage in ongoing learning and adaptation to industry trends and best practices to improve park operations and tenant satisfaction.
• Special Projects : Take on additional duties as assigned, contributing to the broader success of the mobile home park and company objectives.

Job Qualifications / Experience

• 4+ years of experience as a multi-property Account Manager or Property Manager.
• Proficient in Excel for reporting and budgeting and strong understanding of accounting.
• Excellent communication and interpersonal skills.
• Strong organizational, analytical, and decision-making skills.
• Ability to work any day of the week, including holidays and travel as needed.
• Experience using Yardi property management software preferred.
• Ability to collaborate, work as a team, support others, and deliver strong customer service.

Education

Bachelor’s Degree (BS / BA) in Business or related field, or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the public.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position primarily works in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the environment is moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit. The employee is occasionally required to walk, stand, reach with arms and hands, and lift 50 pounds.

There are no special vision requirements.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.

Incumbents will follow any other instructions and perform any other related duties required by their supervisor.