Business Operation Manager

Job Description

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership.

We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because : Together We Have the Power to Win.

Job Description

Job title : Manager, Business Operations GMG CHINA

Department & Location : GMG China, Shanghai

Report to : CHINA GM

Role Summary

The International Global Markets Group (GMG) team conducts business in over 150 countries and represents one of the fastest growing business units within Church & Dwight.

The Sales Operation Manager will be a key member of the GMG CHINA team and will be responsible for supporting and building profitable business around the region.

Role Accountabilities and Responsibilities

• Leads the GMG China business and sales reporting and analysis process for China regions of our $80MM business.
• Partners with sales management in the development of advanced customer reporting, analytic dashboards and customer insights.
• Analyze performance metrics data and leverage it to effectively develop Sales Support operational processes.
• Work with Sales Managers to drive corporate strategy and manage sales operational executions and ensure that the team consistently meets or exceeds daily sales performance metrics.
• Collaborates with cross functional teams to ensure communication of brand changes (i.e. downsizing / compaction) that will impact customers to ensure smooth transition on price list and forecasts.
• Serves as lead Project Manager on high priority strategic initiatives
• Customer master data expert tasked with identifying and implementing operational reporting efficiencies and increasing automation.
• Oversees all GMG Customer pricing for sourced customers including PAF pricing & transition SKUs, obsoletes with no replacement or indirect replacements.
• Manages all annual customer price increases across regions. Providing additional analysis as needed (i.e., weighted average by brand by region)
• Provides training on pricing process and other GMG related processes and improvements.
• Develop and Maintain SOPs for Global Operational Standardization
• Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team in accomplishing company goals.
• Work closely with Sales Managers and Finance (i.e. Pricing Analyst) to address contract issues or concerns and to ensure the timeliness of contract review.
• Work effectively with internal support departments (Marketing, Professional Services, and Product Development) to develop effective sales strategies with Sales Managers that help promote sales to new and existing customers.
• Other duties may be assigned.

Education and Experience

College graduate required. MBA preferred. 5-8 years in a related field (marketing, sales, international business management).

Skills and Competencies

• Must be self-motivated and be able to work under tight deadlines both independently and as part of a team. Must be able to multi-task.
• Must have excellent oral and written communications skills and be detail oriented. A working knowledge of English is preferred.
• Proficient in Microsoft Office; Knowledge of SAP applications preferred.
• As this position involves working with personnel overseas, this position requires the ability to work with empathy with global business partners who are often using English as a second language.
• May require 10% - 15% domestic and international travel.

Required Training

• On-Boarding
• Code of Conduct
• Sexual Harassment Avoidance

Others :

We appreciate a personality of positive attitude, aiming high, team work, self-driven, open and honest, problem solver.

我已了解这份工作岗位说明书涵盖了我的主要工作职责 这份文件将根据实际需要定期回顾更新 I understand that this covers the main duties and responsibilities of my role, and that this job description will be reviewed and updated periodically.

Job Holder 员工

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