Check theWarehouse Department email inbox each morning and throughout theday to identify which emails need to be sent to which people andotherdepartments
Regularlycommunicate inperson and via email any needtoknow information tootherdepartments
Respond tovarious emails from clients and otherdepartments
Occasionallyspeak with clients over the phone to better resolve issues in atimelyfashion
Coordinateclient visits (i.e. viewings ) to the warehouse to review theiritems in ourinventory
o Take notes of clientrequests and anyfollowups
o Insure proper chain ofcustody of correct paperwork to correctitems
o Send emails to clientsconfirming whatever the clients instructions were to thecompany
Coordinate therepairs of furniture items forclients
o Reviews damageson the floor and advises the team on how to proceed (report notreport attempt cleaning suggest repairquote
o Contacts the company srepair service providers for estimates and completiondates
o Emails updates to thecompany managers and theclient
Be the face ofthe company to clients on email on the phone andinperson
Requirements
Bilingual inEnglish andSpanish
Strong emailand verbal communicationskills
Strong inpersoncustomer service interpersonalskills
Demonstratedorganizing and project managementskills
Demonstratedability to work with different softwareprograms
Approximately7 : 30 am to approximately 5 : 00 pm Monday throughFriday
o Must demonstrate reliabilitydependability professionalism in attendance attire andresponsiveness / followup to coworkers andclients
Warehouse Office Lead
Check theWarehouse Department email inbox each morning and throughout theday to identify which emails need to be sent to which people andotherdepartments. ...
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