Title Operations Manager - Remote

Job Description

Job Description

About Us :

Title Resources Group the underwriter built for the real estate industry is one of the nation’s largest title insurance underwriters, according to the American Land Title Association’s 2022 market share data.

A joint venture with Centerbridge Partners, L.P., Anywhere Real Estate Inc., HomeServices of America (a Berkshire Hathaway affiliate), and Opendoor Technologies Inc.

TRG serves title insurance agents in 37 states and the District of Columbia. Its financial strength and stability are rated A’ (Unsurpassed) by Demotech, Inc.

and B++ (Good) by AM Best Rating Services, and since its inception, the company has consistently operated profitably without a net operating loss in any fiscal year.

With a mission to provide knowledgeable and responsive underwriting solutions, TRG is dedicated to growing lifelong relationships and maintaining quality through integrity and financial stability.

For more information, please visit www.titleresources.com.

Everyone is welcome at TRG. We know diverse teams build better a stronger Organization and we are committed to creating an inclusive culture built on a foundation of respect for all individuals.

We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

Summary :

Title Resources is focused on providing the very best in quality and service to serve our consumers. We do so by leveraging technology, data and analytics to drive competitive advantage in all of our products and services.

The Title Operations Supervisor for the Title Resources organization plays a key role in achieving this goal.

The Title Operations Manager will have responsibility for the day-to-day performance of the title operations team to support of the Company’s goals and strategies.

Direct reports will include Team Leads, Title Searchers, and Title Examiners. Leads decision making on personnel actions.

Job Responsibilities :

• Strong Leadership Skills and competency in developing and executing strategic plans.
• Facilitates open and effective communication within the team, ensuring that all members are well informed and aligned with organizational goals.
• Provide leadership and support to a team of Team Leads, Title Searchers, and Title Examiners in multiple states.
• Work with sales and customers to understand their needs and ensure customer satisfaction.
• Manage all daily processes to ensure operational efficiency and compliance with our service metrics, while identifying opportunities for continuous improvement.
• Establish priorities for the team to ensure top quality results are achieved.
• Review and evaluate job performance of the team.
• Provide technical guidance on title issues.
• Monitor team workload and assign and redistribute as appropriate.
• Maintain quality of work of the employees through observation, reporting and coaching
• Ensure that the team maintains very high employee engagement.
• Manage employees as appropriate to ensure compliance with company policies and procedures.
• Ensure resolution to escalated issues.
• Support all recruiting, on-boarding, new hire training efforts for the operation.
• Handle daily supervisory responsibilities, i.e. timekeeping, recognition, performance management, etc.

Qualifications :

• Bachelor’s Degree preferred or an equivalent combination of education, training, and experience that demonstrates the ability to perform the job functions, may be substituted.
• Minimum of 5 years of prior supervisory or management experience required.
• 5 + years of business management experience in the closing / title / real estate industry.
• Interpersonal Influencing and relationship building.
• Analysis, sound judgment and decision-making abilities.
• Strong proficiency in Microsoft products and ability to learn new technical applications.
• Excellent written and verbal communication skills.
• Must be available to work during core business hours and have the flexibility to work extended hours as needed.
30+ days ago