Retention Account Executive

Job Description

Position Title : Retention Account Executive

$52,500 to $87,500 annually DOE, plus target commission of $60,000 annually

Comprehensive health benefits include : medical, dental, vision, 401k, flexible spending account, paid

sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and

education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We're

delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by

mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,

so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide

customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions :

Genuinely Caring : Our customers and colleagues are people, and quite possibly our neighbors. We put

ourselves in their shoes and give them our full attention.

Empowering You : We empower our customers to choose the products that best meet their needs, and

we support our employees to implement solutions that elevate the experiences of our customers and

coworkers.

Innovation and Improvement : We always look for ways to make the experiences of our customers -

and each other - better.

Earning Your Trust : We earn trust by communicating simply and transparently as real people, not as a

corporation.

Job Summary

The Retention Account Executive is responsible for renewing and upselling telecommunications and

network connectivity services to existing business customers. The Retention Account Executive must

possess knowledge and experience in sales while enthusiastically committed to providing excellent

customer service. This role is perfect for someone with a proven track record of hunting accounts, and who

also want to be constantly challenged in pursuit of growing in their craft.

Essential Duties and Responsibilities :

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee

and not intended to reflect all duties performed.

• Be adept at selling into existing customers and developing solutions to meet clients' needs.
• Prospecting, cold calling, and selling our Fiber Optic telecom products.
• Responsible for selling advanced Data services such as VOIP, SIP Trunking, Mgd WiFi , and

dedicated internet access.

Build and maintain a consistent sales funnel and pipeline and utilize Salesforce CRM and other

applications.

• Business telecom sales record at a high level of achievement.
• Manage the full sales cycle, from prospecting through closing.

Qualifications :

• Bachelor's degree from an accredited college or University or equivalent work experience
• 2+ years' experience hunting, developing sales & closing deals.
• Experience managing a full sales cycle from prospecting through closing.
• Experience in a high transaction oriented B2B sales process with a quick sales cycle.
• Experience selling into a variety of industries and territories as well as experience cultivating new

business.

Passionate about and thrive in a culture of learning and teaching. You challenge yourself to

constantly improve and share your knowledge to empower others.

Capacity to work on cross-functional projects and teams and leverage internal resources to

problem-solve.

• Proficient in Salesforce.com or willingness to learn.
• Must have reliable transportation and willing to travel as needed.
• Must have and maintain a valid driver's license, auto insurance, and satisfactory driving record.

Knowledge, Skills, and Abilities :

• Strong prospecting, selling, and closing skills.
• Strong verbal and written communication, attention to detail, and organizational skills
• Proven ability to work independently and in a team environment.
• Demonstrated ability to meet sales quotas consistently.
• Ability to drive on behalf of the company in a safe and responsible manner.
• Ability to adjust to rapidly changing priorities and schedules.
• Excellent customer relationship skills

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available

for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodation may be made to

enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining the physical condition necessary for bending,

stooping, sitting, walking, or standing for prolonged periods of time. The employee must occasionally lift

and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance

vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves

driving within a specific region or territory and requires the ability to safely perform all functions of

operating a motor vehicle.

Diverse Workforce / EEO :

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of

race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the

presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may

require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.