Assistant Supervisor, Education

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!).

And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world.

We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do :

Make a significant contribution to our overall guest experience by helping train and mentor Educators and Instructors; supervise the day-to-day operations of the tour, sleepover, school field trip, and guest education programs;

and create a healthy and safe environment for both guests and animals as they interact in programs throughout the park. In all you do, you’ll enthusiastically represent the organization by displaying a positive attitude, high level of energy and commitment to quality. You will also :

• Conducts Educator and Instructor performance evaluations and provides coaching
• Participates in staff training.
• Supervises and is responsible for day-to-day operations, scheduling, and logistics of tour, guest, school, field trip, and sleepover programs
• Responsible for opening / closing the Education operations programs as the Duty Manager
• Provide sales leadership in guest service areas including Animal Interaction Center.
• Ensures excellent customer service by responding to customer requirements, expectations, and needs
• Screens guest feedback with survey results and follows up with questions and concerns
• Monitors and enforces all company and department policies
• Adheres company standards and ACA guidelines
• Other duties as assigned

What it takes to succeed :

• Must be least 19 years old
• Have a high school diploma, or equivalent. Some college education is preferred.
• Have a minimum of 3-6 months experience as an informal science educator at a zoological for museum type facility and / or equivalent experience.
• Have a valid driver’s license; must have valid driver’s license from state of residency with a good driving record
• Have strong verbal and written communication skills
• Be comfortable working in a fast-paced, guest-centric environment and able to interact and provide quality customer service to guests as needed
• Be able to positively interact with guests and co-workers of all ages, different ethnic / cultural backgrounds and / or language, and individuals with special needs
• Work well within a team structure
• Be able to use computer and camp specific programs including MPR, Global Reservations, Camp Doc, Sea Bird, and more.
• Previous Education experience strongly preferred

What else is important :

• Able to sit, stand and walk for prolonged periods of time
• Able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold / heat temperature extremes
• Position engages in extensive walking and standing and climb / ascend heights. Climb ladders up to 6' and ascend stairways and reach above shoulders.
• Perform the following physical activities : kneeling, bending, squatting, bend floor-to waist / waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools / keyboard / writing).
• Able to lift, push and pull 40 pounds
• Available to work varying shifts / hours based on business need, to include opening, mid, closing shifts and holidays.

The perks of the position : Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as :

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer :

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.