Field Operations Manager/Lead Technician - Jefferson County

Base hourly rate + commission and bonus opportunities

Do you have the following skills, experience and drive to succeed in this role Find out below.

Great opportunity for someone with both trade experience and superior customer service and communication skills.

About us :

All Dry Services is a premier, nation-wide disaster cleanup company providing services such as water mitigation, mold remediation and fire restoration for both residential and commercial clients.

We pride ourselves on providing exceptional customer service with a focus on professionalism, communication, respect, urgency, savings, and right-the-first time.

Come join a high-performing team dedicated to providing the very best property remediation services available!

Why work for All Dry?

• Competitive pay and benefits - base hourly rate + commission and bonuses.
• Start a new or jump-start your career, with unmatched opportunities to grow.
• Our culture. We believe in :
• Maintaining the highest standards of character and integrity.
• Telling the truth, doing what we say, and what’s right
• Working as a team and helping one another
• Solving problems and growing each day
• Kindness, respect, and compassion
• Diversity, equity, and inclusion

The role :

We are looking for an all-star team player with a passion to help others to join our operations team in the East Louisville and Shelby County area! This role is an hourly full-time position.

You will provide jobsite leadership and exceptional customer service, reporting to the director of operations. Your focus will be working hands-on with the team to help our customers when they have a disaster or emergency that requires cleanup in their home or business.

The role will afford you opportunities for advancement as the company grows and according to your qualifications. Help us make All Dry a household name, and the number one service people think to call when disaster strikes!

Basic Qualifications, Experience, Education :

Required :

• Superior customer service skills and ability to effectively communicate.
• Experience working with power tools / instrumentation / devices.
• Ability to follow safety protocols.
• Comfortable working with technology (e.g. computers, smart phones, tablets).
• Positive team player attitude with high standards of integrity and a servant’s heart.
• Excellent organizational, time-management, oral / written communication, and interpersonal skills.
• High School diploma or equivalent; associates preferred.
• 2+ years prior work experience.
• Valid driver’s license.
• Satisfactory driving record / background check.

A plus :

• Restoration, marketing / sales / customer service experience.
• Safety training, certifications, and / or other licensing (e.g. IICRC certifications).
• Located in the East Louisville area (Jeffersontown, Middletown) or Shelby Co.

Strong plus :

• Maintenance, mechanical, carpentry, plumbing, construction, etc. / other handywork experience.
• Leadership, prior supervisory, and multilingual skills.

Job Requirements : Able / willing to :

Able / willing to :

• Travel locally.
• Work in potentially challenging conditions / job sites.
• Work flexible hours.
• Climb ladders, work at height and confined spaces.
• Walk and stand for long periods of time including driving, sitting.
• Routinely perform repetitive physical labor for sustained periods of time including pushing, pulling, lifting.
• Lift up to 50 lbs.
• Follow instructions / procedures and perform basic problem-solving.
• Perform all aspects of remediation jobs according to training while providing excellent customer service independently / under limited minimum supervision.
• Above all we are looking for positive attitudes, motivated people who share our strong desire to help our community and one another. We will teach the rest!

Core Responsibilities :

• Maintain vehicle and equipment in a clean, safe and ready state.
• Report into pre / post job briefings.
• Follow basic operating procedures and complete physical and electronic paperwork, forms, and checklists.
• Safely travel to job sites.
• Interact with customers including explaining job scope with property owner while providing excellent service.
• Perform basic calculations, write, monitor and complete jobs using software.
• Setup and breakdown job sites, plan out and clean up water, mold, fire damage and other disasters while applying remediation techniques / using tools and instruments.
• Assist with planning, coordinating, training, job quoting, etc. as required by senior staff / management.

Job Type : Full-time

Pay : $23.00 - $25.00 per hour

Benefits :

• Flexible schedule.
• Paid time off.

Schedule :

• 8 hour shift.
• Day shift.
• Monday to Friday.
• Overtime.

Supplemental Pay :

Bonus opportunities.

Application Question(s) :

Do you have at least one year of direct face to face customer service experience?

Experience :

Restoration : 1 year (Preferred).

License / Certification :

Driver's License (Required).

Work Location : On the road.

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