Supervisor, Environmental Srvs

Supervisor, Environmental Srvs-(3301116)

Description

Description - External

GENERAL SUMMARY / OVERVIEW STATEMENT :

Under direct supervision of the Area Manager. Coordinates the supervision and scheduling of employees and adherence to job routine’s standards and time expectations for assigned area of responsibility.

Performs quality assurance checks and recommends procedural changes as needed. Monitors the inventory of supplies and responsible for the preventative and routine maintenance of equipment.

Coordinates the ongoing training of employees. Troubleshoots and solves data and equipment problems to prevent an impact on the operational schedule and the timely completion of daily and monthly terminal cleaning.

Assists in implementing process improvement enhancements via daily communication with Environmental Services Area Manager Operations Manager Clients as needed.

Functions as an Aide I, Aide II, Aide II EW / OR, Aide III and Hazardous Waste Worker as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

Manages the daily activities of assigned area of responsibility. Monitors the adherence to standards for tasks, time deadlines and documentation that are outlined in the job routine.

Will reassign staffing and / or job responsibilities to accomplish expected performance standards.

• Maintains pre-set inventory levels for all janitorial supplies, project cleaning monthly schedule, etc.
• Responsible for assuring that equipment and back-up equipment is properly functioning. Completes the maintenance documentation that is outlined in the Equipment Maintenance Book.
• Conducts quality assurance checks on adherence to job routine standards of Aide I, Aide II, Aide II EW / OR, Project Workers and Hazardous Waste Workers.

Under direction of the Area Manager assists with corrective action and employee performance appraisals according to department standards.

Oversees the training of new employees. Assures that new employee and supervisor document the Training Checklist and a copy kept in the employee’s department file.

Recommend, conduct and / or coordinate training sessions for staff.

Troubleshoot and resolve operational and equipment issues. Document solutions via email to Area Manager and Operations Manager.

Responsible for evaluating staff’s ability to troubleshoot issues. Will conduct and maintain documentation for quarterly emergency drills in order to evaluate staff’s ability to respond to equipment failures, seasonal emergencies or staffing shortages.

• Complete or coordinate the completion of special projects as assigned.
• Provide quality customer service, on-going communications, feedback and follow-through with customers / peers. Responds to requests and problem notification by clients.

Responsible for troubleshooting these reports in the absence of a manager. Notifies manager of these reports.

• Ability to perform all principal duties required by the Aide I, Aide II, Aide II EW / OR, Aide III and Hazardous Waste Worker.
• Responsible for the efficient management / use of staffing, materials, and equipment.

SUPERVISORY RESPONSIBILITY (authority to hire, promote, or terminate) : Indicate supervisory scope and list the number of employees supervised.

Not Applicable

Direct : Supervises up to 20-25 employees.

Provides for training and orientation of new hires, conducts performance appraisals and disciplines under direction of Area Manager.

Assists Area Manager maintain personnel records and weekly payroll, as needed.

Prepares work schedules, assigns daily or weekly tasks; authorizes changes in schedule and paid time off. Reassigns personnel as needed.

Participates with Manager in the development, implementation, and monitoring of work performance standards.

Participates with in department training and management team meetings.

WORKING CONDITIONS :

• Work in a Hospital setting.Must be able to stand for long periods of time (up to 100% of work day)
• Able to lift heavy loads and push carts up to a maximum of 50 lbs (40% of time)
• May work in a hot and noisy environment, small, busy units
• Environment may be busy and hectic with frequent interruptions
• Protective covering required when using cleaning supplies. Incorrect use / training of employees could result in physical harm to the employees and / or others.
• Able to work in air-conditioned climate.
• Able to work in environment where temperature may fluctuate widely
• Frequent exposure to dust, dirt, blood, body waste and contaminated waste.
• Occasional exposure to caustic chemicals and hazards which may cause relatively serious injury or illness, such as electrical shocks, stains, . etc.

Qualifications

EXPERIENCE :

Required : 2-3 years of prior supervisory experience in a healthcare or hospitality service setting or other relevant experience.

Qualifications - External

SKILLS & COMPETENCIES REQUIRED :

• Ability to read, write, and speak English.
• Must perform basic math.
• Ability to reset priorities if equipment and / or staffing issues develop.
• Proven ability in customer service skills, team building skills, cleaning, and sanitation.
• Competent in interacting with customers including projecting a positive image for hospital, handling diversity, and managing problems
• Knowledge of Computer Systems and software programs (Kronos, Peoplesoft, MS Outlook, Word, Excel)
• Demonstrates understanding of service requirements that differ between specific projects scheduled in the assigned areas of responsibility.
• Demonstrates understanding of required protective gear and infection control procedures.
• Demonstrates an understanding of emergency protocols
• Effective interpersonal and communication skills.
• Ability to give directions and manage resources.
• Ability to understand and follow procedures.
• Flexibility to change tasks frequently.
• Ability to use judgment and solve problems.
• Ability to make sound decisions under time restraints.
• Ability to follow directions assigned by the Area Manager Operations Manager Director.

Preferred :

High school diploma, GED or equivalent