Library Information Assistant - Eastchester Library

Overview

The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years.

NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials.

The Library is seeking a Library Information Assistant to provide service to patrons of all ages. Information Assistants are responsible for assisting with information queries, providing circulation services, and supporting the outreach and programming activities of the Library.

They should be a creative customer service expert with a passion for helping people explore resources in ways that allow them to follow their interests and discover new ones.

Key Responsibilities

Under the general supervision of the Library Manager, a Library Information Assistant :

• Provides circulation / reference service and instruction to library patrons of all ages using print, media and digital resources
• Answers questions from the public in person, over the telephone and electronically
• Performs community outreach to promote and increase public participation and use of library services
• Assists in planning and delivering library programs for children, teens and / or adults
• Instructs patrons on the use of the Internet, computer applications and other Library services
• Assists with fines & fees management, collection development / weeding, reserves and opening / closing procedures
• Ensures patrons follow library policies and procedures
• May take responsibility for the facility, staff and operations in the absence of the Library Manager
• Performs other related duties as required

Department Branch Libraries Employment Type Full Time Location Eastchester Library Workplace type Onsite Compensation $48,839 / year Reporting To Stephanie Rojas

Required Education, Experience & Skills

Required Education & Experience

Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background

Required Skills

• Successfully demonstrated public service experience with the ability to work well with a diverse patronage
• Demonstrated interpersonal, oral, and written communication skills
• Successfully demonstrated ability to work as part of a team
• Appreciation of literature and desire to encourage reading in others
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
• Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices
• Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases
• Preferred Language : Spanish

Managerial / Supervisory Responsibilities :

May temporarily oversee the library in the absence of the Library Manager

Preferred Qualifications

Experience creating, conducting and / or participating in community training, programming and outreach preferred