Description
The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits.
The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.
Delivering the is the mission that inspires Elara Caring, and . Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families.
This means you have countless ways to make a difference in your role as Scheduler by helping your team to reach their full potential.
To continue to be an industry pioneer delivering unparalleled care, we need Scheduler with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?
- Work in a collaborative environment.
- Be rewarded with a unique opportunity to make a difference
- Competitive compensation package
- Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
- Opportunities for advancement
- Comprehensive insurance plans for medical, dental, and vision benefits
- 401(K) with employer match
- Paid time off, paid holidays, family, and pet bereavement
- Pet insurance
What is Required?
- High school diploma or GED required; Associates degree is preferred
- 1 year of practical experience required
- 1 year of experience of patient scheduling in the home care agency setting is preferred
- Demonstrates familiarity and understanding of national standards of care, state licensure, and federal conditions of participation.
- Ability to convey information and opinions, listening to others and checking for understanding, responding in appropriate message and tone
- Ability to set timeframes, match resources to tasks, and plan ahead
- Ability to make decisions with incomplete information, choosing from multiple options, knowing when to escalate
- Quickly become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and intermediate knowledge of Microsoft Office
- Ability to handle complaints, manage conflict and negotiate outcomes
- Ability to seek patient feedback, advocate for patient, understanding of patient needs, and managing patient expectations
- Ability to respond to and control unexpected situations by evaluating solutions and taking initiative to implement best solution
Abilityto understand financial impact of scheduling decisions and staff productivity metrics
Bilingual in Spanish and English preferred
You will report to the Administrator or Branch Director.
responsibilities
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