Medical Referral Specialist

Job Description

Job Description

Medical Referral Specialist Tulsa, OK

Pay : $15-$16 / HR, DOE

We are looking for someone to join our referral team, making outgoing phone calls to book appointments for new appointments.

Most referrals are received electronically; you review the request and call and schedule appointments. Must have a basic understanding of medical terminology and how medical insurance works.

There are days that this team also assists with the main scheduling lines, assisting with the incoming calls also.

This is NOT a remote position, must be able to work on site Monday- Friday- between the hours of 8-5. The exact schedule will be discussed during interview process.

Experience :

• Medical office : 1 year (Preferred)
• Phone etiquette : 1 year (Preferred)

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HS Diploma or Equivalent

• Medical office : 1 year (Preferred)
• Phone etiquette : 1 year (Preferred)
• Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services.

Duties may include gathering data to formulate reply and preparing correspondence.

• Maintain files and control records to show correspondence activities.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Compile data from records to prepare periodic reports.
• Route correspondence to other departments for reply.
• Present clear and concise explanations of governing rules and regulations.
• Process orders for goods requested in correspondence.
• Compose correspondence requesting medical information and records.
• Ensure that money collected is properly recorded and secured.
• Compile data pertinent to manufacture of special products for customers.
• Obtain written authorization to access required medical information.
• Compute costs of records furnished to requesters, and write letters to obtain payment.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
• Complete form letters in response to requests or problems identified by correspondence.
• Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
• Confer with company personnel regarding feasibility of complying with writers' requests.
• Type acknowledgment letters to persons sending correspondence.
• Prepare records for shipment by certified mail.
• Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.
12 days ago