Gerente general

General Description

The general manager directs the restaurant to ensure high customer-centric performance and an agile operation that promotes customer loyalty. Represents Campero as the local face of the brand. Responsible for the intricacies of running a successful Campero restaurant.

Responsibilities

• Establish objectives and goals for operations and oversee daily shift operations
• Pursues implementation of best practices in operation
• Models passion for service, establishing a dynamic of interaction with customers and restaurant employees
• Attends to and resolves problems that arise in the restaurant operation
• Involves in operational and technical training of employees
• Provides timely feedback on performance and ensures that the team is developing according to plan, ensuring that incoming staff meet the company policy
• Maintains the safety and quality standards of food
• Verifies customer satisfaction / Manages customer complaints, interact with guests to obtain feedback on product quality and service levels
• Organizes schedules, tracks employee hours, and records payroll data
• Places orders with suppliers
• Manages losses and profits
• Ensures that all cash withdrawals at the end of the day are completed correctly
• Coordinates the daily front of house and restaurant internal operations
• Controls operational costs and identifies ways for operational efficiency
• Coordinates recruitment, selection, and onboarding to maintain a complete team in the restaurant
• Maintains general standards of sanitation, health, cleanliness, and safety for food preparation areas, kitchen services, dishes, and utensils.
• Follows and complies with all safety rules, policies, and procedures.

Expected Behaviors