TikTok Shop - Program Manager, Seller Experience Partner Integration

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity;

to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the team

The Seller Experience, Partner Integration team at TikTok is committed to lead efforts to onboard and integrate sellers onto our platform.

As a program manager in this team, you will collaborate with cross-functional teams to develop strategies, streamline processes, and optimize the partner integration experience to drive growth and enhance customer satisfaction.

Responsibilities :

• Develop and implement strategies and solutions to streamline partner integration processes, ensuring efficiency and performance.
• Collaborate closely with product, engineering, and operations teams to define requirements and priorities for partner integration systems and tools.
• Serve as the primary point of contact for sellers regarding integration-related inquiries, issues, and escalations, providing timely resolutions and guidance.
• Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in partner integration processes.
• Develop and deliver training materials and resources to educate sellers on integration best practices and platform features.
• Lead cross-functional projects and initiatives to address operational challenges, improve workflows, and enhance partner and customer experience.

Qualifications

Minimum Qualifications :

• Strong understanding of partner integration workflows, systems, and best practices in e-commerce operations.
• Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and drive data-driven decisions.
• Proven track record of managing cross-functional projects and driving process improvements in a fast-paced environment.
• Exceptional communication and stakeholder management skills, with the ability to collaborate effectively with internal and external partners.

Preferred Qualifications :

• Bachelor / Master degree in business, operations management, supply chain, or a related field.
• 5 years of experience in business operations or program management roles, with a focus on partner integration or similar functions.
• Experience working with third-party partners and managing vendor relationships is a plus.
• Passion for delivering an exceptional integration experience for sellers on TikTok Shop.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at redacted .