job summary : Responsibilities :
Responsibilities :
- Answer line regarding payment questions
- Act as main point of contact to clients / callers for payment inquiries
- Interface with individual policy holders, agents, and mortgage companies as needed to resolve payment issues
- Track changes to payments
- Escalate or redirect calls / issues to other departments as needed
- Assist with data management and indexing
- Perform all applicable tracking and changes made in CRM / database
Qualifications :
- EXCELLENT customer service and communication skills both verbal and written
- Cordial, experience in a customer service setting
- Tech savvy, ability to pick up new programs and perform efficient, quick and accurate data entry
- Experience in MS Office suite required, experience with CRM preferred
Skills : Telephone Etiquette, Customer Service, Data Entry, tech savvy, CRM, Microsoft Office Experience : Experienced2 year(s)
responsibilities :
- Answer line regarding payment questions
- Act as main point of contact to clients / callers for payment inquiries
- Interface with individual policy holders, agents, and mortgage companies as needed to resolve payment issues
- Track changes to payments
- Escalate or redirect calls / issues to other departments as needed
- Assist with data management and indexing
- Perform all applicable tracking and changes made in CRM / database
Qualifications :
- EXCELLENT customer service and communication skills both verbal and written
- Cordial, experience in a customer service setting
- Tech savvy, ability to pick up new programs and perform efficient, quick and accurate data entry
- Experience in MS Office suite required, experience with CRM preferred
qualifications : Experience
Experience
- Experienced
- 2 years
Education
High School
skills :
- Telephone Etiquette
- Customer Service
- Data Entry
- tech savvy
- Microsoft Office
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