Customer Quality Engineer

Company Overview :

Stäubli is a value driven technological solutions provider with four dedicated activities : Fluid Connectors, Electrical Connectors, Robotics and Textile.

We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance our strong basis for the trusted partnership with our customers worldwide.

Job Function :

The job of the Stäubli Customer Quality Engineer will act as a liaison between the company and its customers, ensuring customer requirements and satisfaction are met in full and on time.

You will have the unique opportunity to continuously improve our North American processes and culture. We are looking for an excellent communicator who is comfortable working with customers and internal departments to actively resolve quality related concerns.

At Stäubli, we search for candidates who portray an attitude of positivity, exhibiting our company values of Passion, People, Partnership and Performance.

Reports to :

Manager- Quality, Operational Excellence and PMO

Responsibilities and Objectives :

• Oversee and manage the RMA process serving as the communication and monitoring lead between departments and initiate non-conformance process if applicable
• Investigate, respond and report on recalls, failures and product returns
• Conduct root-cause analysis, implement corrective actions and serve as liaison for customers and departments for manufacturing and internally supplied product issues
• Develop and maintain a closed-loop feedback system with the customer to ensure findings turn into actions and product improvements
• Support ongoing investigations working with domestic and international teams to ensure cross-company compliance
• Support verification of product and supplier qualification
• Process service requests for internal company suppliers
• Lead the implementation of the APQP process, coordinating with cross-functional teams including engineering, manufacturing, supply chain, and quality departments
• Act as the primary customer contact for quality
• Maintain documentation related to product compliance, such as certificates of compliance, First Article Inspections, test reports, and compliance checklists
• Participate in internal and external quality audits
• Monitor, inform, and communicate the performance of quality activities using statistical and analytical tools
• Assist in the implementation and sustainability of training to build quality, safety and compliance awareness within the organization
• Ensure ongoing compliance with local, national, and international standards and legislation
• All other related duties as assigned

Qualifications :

• Bachelor’s degree in Engineering or related field
• A minimum of 3 years’ experience in Quality or Continuous Improvement, automotive or automotive supplier manufacturing environment preferred
• Product Safety and Conformity Representative (PSCR) Certification or ability to certify
• Strong understanding of quality control standards and testing techniques
• Experience with ISO 9001 and / or IATF 16949
• Six Sigma, Lean Manufacturing, or other Continuous Improvement knowledge required
• Ability to manage multiple project concurrently and meet deadlines
• Excellent problem-solving, analytical and communication skills
• Ability to work directly with customers and understand their requirements and concerns
• Proficiency with database applications and administration systems, specifically Microsoft Office and quality management software
• ERP system knowledge required, SAP preferred
• Willingness and ability to travel as required to meet with customers or suppliers to resolve quality issues

Work schedule :

Work will be onsite at our facility in Duncan, SC : Involving office settings and manufacturing environments. 10-20% domestic and international travel to customer sites and supplier locations.

Expectation to follow guidelines set forth in the Employee Handbook.

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