Dental Software Implementation Project Manager

This position is Remote

Job Summary

This position is responsible to plan, execute, and oversee the project management activities related to the implementation of Henry Schein practice management Dentrix and Dentrix Ascend software and services to customers including small to mid-size multi-site locations in both the private and public sectors.

What you will do

• Plan, lead, organize and control projects from beginning to end
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.

Set appropriate customer expectations

• Ensure timely and effective customer service expectations are met and / or exceeded at all times
• Manage multiple / simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account / project history
• Professionally establish strong working relationships with other people and teams
• Recognize and provide input into process improvement
• May participate in special projects or other duties as assigned
• Responsible to work toward and assist in the achievement of individual, team, department, and company goals
• Develop professional credibility with internal and external customers

Travel / Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have :

• Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• Excellent customer service, organizational, and time management skills

Strong ability to calmly and professionally manage and diffuse stressful situations.

• Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
• Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
• Candidates for this customer-facing role must present themselves professionally and polished at all times, showcasing outstanding communication and presentation skills to effectively represent the company to clients.
• Excellent verbal and written communication skills including both inbound and outbound phone calls
• Excellent documentation skills
• Good understanding of industry practices
• Proficient with tools, systems, and procedures
• Good decision making, analysis and problem solving skills with ability to multi-task
• Proven professional experience with both client / server and cloud based (SaaS) applications and services
• Proven professional experience with regulatory compliance and requirements including HIPAA
• Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations including multi-site locations

Nice to have :

• Practice management software and services including Henry Schein solutions
• 5 plus years experience in the dental industry
• Project management experience and / or certifications (CAPM, PMP, Project+, etc.)

The posted range for this position is $65,000-$78,000which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role.

Many factors go into determining employee pay within the posted range including prior experience, current skills, location / labor market, internal equity, etc.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
4 days ago