You’ll be working with McKinsey Implementation a rapidly growing capability for our firm in one of our offices in North America.
As a member of MI, you’ll work closely with our client project teams, providing end-to-end support to ensure the clients are able to deliver and sustain the full benefits of McKinsey’s recommended change in their business.
Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care.
Blending strategic thinking with hands-on practicality, our team of consultants and experts work to develop and implement strategies that solve our clients' most critical problems on a global scale.
Our team acts as the trusted advisor to senior leaders and help change mindsets and model behaviors while guiding an organization and its leaders through change and implementation to achieve sustainability of their programs.
You will engage at a deep level across our clients’ businesses, working in small McKinsey teams, but often working with many clients, to build the capabilities, systems, and processes needed to deliver bottom-line results with an aim to ensure those results will be sustained.
Our work is about coaching and delivering lasting outcomes.
You will help clients build capabilities in delivery and execution, both during an active project and continuing after our consultants have shared their recommendations.
Your primary long-term projects will be closely related to our traditional projects and will provide clients with decisive support in the introduction and implementation of strategic consulting concepts in Service Operations.
You'll act as an expert in implementing holistic transformation including customer experience / service design, frontline & field operations process improvement, corporate business function optimization, and / or customer care with cross-cutting foundation capabilities to deliver significant and sustainable cost impact.
We provide a unique set of tools and techniques to help clients identify opportunities for improvement and implement recommendations in support of our client’s business objectives.
- Undergraduate degree required, master’s degree in engineering, business, operations or related disciplines preferred
- 7+ years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact preferably with large, multi-national companies / organizations
- Experience in at least two of the following : Lean Management in service industries; customer experience; frontline & sales process transformation;
field service or customer care process transformation; business support function transformation or process implementation
- Demonstrated experience successfully leading a transformational / capability building activity within a service environment such as retail, telecom, banking, travel and transport, hospitality, financial services etc.
- Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability
- Proven record of leadership in a professional setting
- Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
- Willingness to travel up to 80%
Implementation Associate - Process Improvement (Service Operations)
Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care. Experience in at least two of the following: Lean Management in service industries; customer experience;...
Business Services Associate (executive Assistant)
The Business Services Associate will provide executive administrative support, streamlining processes, communication and activities across the business unit. Partner with business leaders and their teams to understand business strategy, products, processes, and systems and to support the day-to-day ...
Workday HCM Payroll Implementations Consultant, Senior Associate
Acting as a true business partner, we get to know their business and human capital processes so that we can zero in on bringing them strategic value through productivity and business effectiveness improvements with Workday. Configures the Workday HCM Payroll module including associated business proc...
Financial Services Operations Associate
Operations Associate/Specialist. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11. As a member of the Farm Advisory Services team, the. A basic understanding of ac...
Dayforce WFM Implementation Consultant - Senior Associate
We help our clients implement and effectively use Oracle offerings to modernize their HR business processes around core HR, Benefits, Payroll/T&L, Recruiting, Talent Management, Compensation, Learning, along with numerous other processes. Troubleshooting and resolving any technical issues or system ...
Financial Services Operations Associate
Operations Associate/Specialist. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11. As a member of the Farm Advisory Services team, the. A basic understanding of ac...
Operations Consulting - Sourcing & Procurement - Coupa, Sr. Associate
SummaryA career in Operations Consulting services will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and develop...
Interim RN Director of Resident Care - Assisted Living - Weekly Pay: $2,000 - $2400 *The above pay package is an estimate, please contact our team to put together your personalized pay package, as a variety of factors can influence your total pay.* We’re looking for a hands-on Director of Resident Care (DRC) for an Assisted Living (AL) community in the Lakewood, New Jersey. This is a short term, 4-week assignment with possibility of extension. The incoming AL RCD is responsible for assuring that each resident receives the highest quality of care to achieve the maximum level of function in accordance with their comprehensive plan of care. When you join the LeaderStat team as an interim director, you’ll be connected with a dedicated specialist before and during your assignment. They will work with you to coordinate onboarding, travel arrangements, and assist with any questions along the way. Job Duties Assumes primary responsibility for oversight of resident care services and administrative operations Conduct initial and periodic resident assessments Assess and evaluate resident issues/concerns by coordinating with other staff to ensure quality care Serve as a liaison between resident, family, physician, and other providers Manage all clinical aspects of state/federal survey process Qualifications Two years of experience as a Resident Care Director or Director of Nursing (DON) in a long-term care setting Valid and unencumbered Registered Nurse (RN) license in New Jersey Ability to implement new policies, procedures, and programs related to the acuity of residents Serve as a leader and a trusted resource to other healthcare team members Up-to-date clinical compliance Benefits Weekly
Assumes primary responsibility for oversight of resident care services and administrative operations . Manage all clinical aspects of state/federal survey process . ...
Service Management & Operations- Senior Associate
As part of PwC’s Technology Operations (IT4IT) practice, the Service Management and Operations capability helps our clients transform their business through innovative technology solutions and effective Service Management Operations. Knowledge of Service Management and Operations processes in Servic...
Dayforce Payroll Implementation Consultant - Senior Associate
We help our clients implement and effectively use Oracle offerings to modernize their HR business processes around core HR, Benefits, Payroll/T&L, Recruiting, Talent Management, Compensation, Learning, along with numerous other processes. As a Senior Associate, you'll work as part of a team of probl...