Express Service Advisor

As an Express Service Advisor, you will own our customer’s experience in the service lane.

You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Hanson Motors has established a 40-year reputation of honesty, integrity and outstanding customer service before and after the sale.

Hanson Motors has the hottest new products in the market and a huge selection of pre-owned inventory. We're growing & looking for employees to grow with us! Those who are both experienced individuals with a proven record for customer satisfaction & anyone looking for a career opportunity should read on!

What We Offer

• Employees (and their families) medical, dental, vision, and life insurance.
• Employees receive 1 weeks' vacation after 12 months of employment.
• Growth opportunities.
• Employees can enroll in our company 401k plan with matching contributions of up to 2%.
• Flexible schedules (40 hours a week).
• Hired applicants will be able to participate in various bonus programs throughout the year.
• All employees will receive 1 hour of Washington paid sick leave for every 40 hours worked.
• All approved training is company paid.

Responsibilities

Oversee flow of Drive Lane.

Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Salary Range

Starting salary ranges from $18.00-$20.00 per hour depending on experience, plus a 2% commission on gross sales.

The salary range may increase to $21.00-$22.00 per hour, plus a 2% commission on gross sales.

Qualifications

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.